Hochschild’s Reading
Based Hochschild’s article (7), emotional labor entails the procedure of controlling expressions and feelings to administer the emotional needs of a job. Employees are required to manage their feelings when they interact with the superiors, co-workers, and customers. Various job roles involve emotional labor such as nurses, social workers, waiters, doctors, flight attendants, etc. Arlie Hochschild (7) adds that the emotional labor requires the personnel to regulate reactions such as behaviors and facial displays in public or in the workplace. Closely related to the term is emotion management or work that entails the acts performed in private spheres ...
