One of the advantages of automated response systems (ARSs) is that they enable the handling of large volumes of calls in a timely manner Beres,2012). With enough ports, ARSs can keep customers from having to deal with busy signals. They also enable customers to obtain recorded information without further assistance and they enable customers to directly contact the department that handles their concern without their call having to get passed on so many times. On the part of the business, it can lower the company’s operating costs as ARSs reduce the number of staff needed. Moreover, ARSs are ...
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