Background information
The advancement of information and technology has led to a significant revolution in the banking industry through the development of automated teller machines (ATM). These machines allows customers to carry out functions such as deposit of cash, withdrawal of money and securing statement of accounts. To access an ATM service, customers must have ATM cards. The respective financial institutions issue these payment cards to their customers to increase service efficiency and effectiveness (Narteh, 2013). Conventionally, customers could make long queues as they carry financial transactions from tellers. In today’s business world, ATM cards have made it possible to ...