Introduction
Customer service is an important aspect of the workplace as many organizations tend to perform well as a result of exemplary customer service. The importance of customer service is that it leads to retention of the customers as well as creating an appealing environment for new customers. Customer service determines the percentage of business that a firm may have, this is why it is a good practice for the company. This means that firms strive to uphold their customer service up to the industry standard and even more. There is a limit to every input, and this means that ...