Sarah Jackson realized the poor customer service skills in her employees. This was not a good thing for her to hear because she knew that it would have a negative impact to the company. The customer service reflects the image of the company because they are the first people to meet the visitors of the company (Humphrey, 2011). This made Sarah have many issues to deal with about the customer service skills. The bad customer service skills leads to a difficulty in gaining a new customer base and even keeping the present ones is very challenging. The bad service makes the customer to ...
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