Roaring Dragon Hotel is a three star that once had the repute of an outstanding service provider in the market, but later lost this reputation due to poor management. The initial management practices at RDH were based on planned economy. However, failure to change these management practices to fit the expanding economy led to declining popularity and hence declining income of the company. The initial plan to salvage the company was made by the provincial government and involved replacing the hotel’s management with an international management by HI through Paul Fortune.
The strategies undertaken by Mr. Fortune to salvage ...
