Discussion Assignment
Discussion Assignment I and II: The Total Quality Approach
Assignment I The question I: Why Look at Processes Continuously? Quality can be defined in a variety of ways and this definition depends upon the company´s culture and strategy as well as customers´ definition of quality. Ultimately, the objective is to meet and exceed customers´ expectations. Importantly, the companies cannot focus on fast gains and wins, if they aim at delivering this excellence to their target market. To achieve quality and ensure the sustainability of this strategy, organizations should take the long-term and forward-looking approach to management of its ...