Essays on Bateson

Introduction

If handled rightly, a college internship, whether paid or not, can be a wide-open gateway into your dream financial services industry post. Getting a good job in the financial sector is all about good preparation. During my last vacation, I undertook an internship in bank of America (BoA) precisely in the finance department. I was able to work in an environment where my skills were put to a beneficial use. I was able to put into practice and observe all what I have been studying in class for years. I must admit that my internship was beneficial to me as well as the ...

Part I: Questions

Question 1: The four core tools for service excellence delivery include taking care of the employee needs simultaneously. This could include provision of good and right training for employees, providing employees with a good compensation that is proportionate with the work done, retention of employees through provision of job security and lastly hiring the right employees to do the right job based on their skills. All these components must be implemented simultaneously. These could be illustrated as below:

Question 2: A service philosophy is the

According to Hoffman and Bateson (2001), a service philosophy is the definition of the services that the customer is purchasing from a restaurant or a ...

Commercial Bank International

With 577 employees, Commercial Bank International is, arguably, among the principal financial institutions in the UAE. The financial institution, incorporated in the year 1991 and listed on the Abu Dhabi stock exchange eleven years later, has been in the banking industry for twelve years today. The organization is headquartered in Dubai and offers financial services across the United Arab Emirates to both corporate and individual clients. The official auditors of the company are known as Deloitte Touché Tohmatsu. In addition to banking services, the financial institution offers other services such as brokerage in international trade as well as the ...

Writing seems to intimidate many people. High school students and college freshmen dread writing the required essays, largely in my experience, because they are afraid of writing. People regard being a writer as something that requires a definite commitment to writing, that there is a certain point in one’s life when the person says, “I am going to become a writer.” But for many people, becoming a writer is not a decision they consciously make; it sneaks up on them little by little. Whether one becomes a writer by way of a conscious decision, or whether one wakes up one day and realizes writing is a critical ...

A market research conducted by Starbucks in 2002 shows that there is a gap in meeting its customers’ expectation in terms of customer satisfaction. After interpreting the market research data, Christine Day, Starbuck’s Senior Vice President concludes that the main reason behind the decline in customer satisfaction results from slow speed in service delivery (Moon & Quelch, 2006). This makes her to prose improvements to service delivery time such that each order reaches a customer within three minutes. However, this solution would make the company undergo an additional cost of twenty additional labor hours per week, translating to &40 ...

Origin of Punk Subculture

The punk subculture incorporates a diversity of ideologies, forms of expression in the form of art, fashion, literature and visual art. The embodiment of punk subculture is in the form of rock musica called punk rock (Surhone, 2011). The Punk subculture origin springs from New York and the rest of East coast during the late 1960s’ and later in the mid 1970s. The rock bands called “New York Dolls” and “The Ramones” were the brain child behind this new style of rock music. Scholars such as Keegan (2007) in the article Detailed Journey into the Punk Subculture: Punk Outreach in ...

Abstract

Knowledge management was traditionally taken for granted or prepackaged in a very limited view or interpretation of information. However, this contextual and static interpretation of knowledge management works against contradictory viewpoints that are required for meeting and solving the issues brought about by unstable business environments and conditions. Data is usually organized or arranged into information through the combination of data with the existing knowledge and the self system of an individual to create the mental representation of the information or new knowledge. This new knowledge or mental representation is usually used to solve a challenge or to make sense of a ...