Introduction
Sometimes referred to as Web 2.0, social media is a growing trend online. It involves the technologies that allow users to take advantage of the collaborative and interactive capabilities of the Internet (Hawkins, Mothersbaugh and Mookerjee, 2010). These technologies and formats include online journals or blogs, consumer review sites, social network sites, and online communities that either companies or individual users create and maintain. With online social media, users are now able to form, join, and communicate with other users or groups online. In addition, it allows them to distribute original content. As such, consumer-generated content has greatly changed the ...