Service Management Report 3
Introduction 3 McDonald’s Service Management 3 Motivation 3 Leadership 5 Learning and leadership management 5 Human resource management 6 Culture and diversity 7 Information technology 7 Communication 8 Apple’ Service Management 9 Agility to allow innovation into completely new areas 10 Build and enforce a performance culture... 12
Conclusions and recommendations 14
Service Management Report Introduction This report aims at demonstrating the manner in which organizations provide services to their clients and how their approaches differ with each other. For purposes of this paper, two business organizations will be analyzed. These are the McDonalds Corporation, a fast food restaurant and Apple, a ...
