Executive Summary
Doing business in today’s business market is challenging requiring an organization to have an understanding of customer need as well as how to adjust to the changing business market. It is the responsibility of the management team to gain insight on how to please the customer while also increasing revenue. No matter the business this process must be accomplished in excellence for the sustainability of the business. This process is even more important relative to the automotive industry. Turbulent changes in the economy to include people losing jobs thereby not having the income to buy new cars as ...