2. Literature review The phrase Quality of work life (QWL) according to Stephen and Dhanapal (2011); Bagtasos (2011), originates back in 19th century labor conference at Arden House, Columbia University. Stephen and Dhanapal states that people use the term to refer to the well-being of organization employees. Nevertheless, Normala (2010) uses business perspective to define QWL as employee satisfaction and their work related behaviors. Stephen and Dhanapal indicates that QWL also affects employees in the way they response to their work in terms of job performance, job effort, organization identification, job involvement, job satisfaction, personal alienation, intention to ...
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