Essays on Client Satisfaction

Individual Case Analysis of Apple Inc

Many companies operate in the mobile phone industry. One firm that many people around the world know and recognize to be the best in this industry is Apple Inc. The company is known to be market leaders in the sector in which it operates. The firm has a range of products, which include Smartphones such as the iPhone range of products, headphones, Mac computers and laptops among others. Those clients who have used products from the firm speak highly of them. On the same note, most people know that Apple’s products guarantee client satisfaction and are of high ...

Introduction

The primary objective of this report is to analyze the concept of flexible working and psychological contracts. Also, it aims at evaluating the influence of flexible working in an organization. The first part covers literature review of psychological contract and its impacts on business performance. Psychological contract is a notion that the employee and employer have a mutual relationship whereby both have expectations. According to CIPD (2016a) flexible working is whereby the employees have a degree of flexibility on work schedules such as working four days a week, part-time work, job-sharing, and annual hours. Flexible work improves retention and ...

Inventory management and customer satisfaction

Inventory Management and Customer Satisfaction Introduction Inventory management primarily ensures businesses maintain products at affordable cost and still achieve the goal of having sufficient and steady supplies to promote continued operation (Mpwanya, 2005). Importantly, enterprises prioritize inventory management since they want to realize a reduction in costs, offer standard services, ensure products are available and make sure their customers are satisfied. Managing inventory is critical to business since it impacts customer satisfaction, which in turn affects the financial performance of a company.

Body

Inventory management Inventory management is a wide subject, and various researchers define it differently. Arnold (1998) describes ...

Introduction

Siting and Designing decisions for hotels and resorts are major decisions because they influence a considerable number of people and animals both in the current and future generations. Siting and design decisions have a major hand viability and conservation of ecosystems as well as the financial success of the specific hotel or resort. Biodiversity plays an important role in facilitating a hotel’s operational activities. Inside the hotel, the food, furniture and amenities in the spa are all elements of diversity. Outside the hotel, plants and animals (that are also elements of diversity) make a major contribution in making ...

When designing a new information system it is important to consider the practical elements before you begin create the structure. The first element to consider is the system requirements such as the number of users who will be accessing the system, the number of locations, the data itself that will be entered and the uses of the data output.

Once the basic requirements are established, the design process can begin. The hardware that will be used must be evaluated; considerations in this regard are what preexisting hardware will be used, and what new hardware will be purchased. Additional concerns can ...