I. Challenges Given current case, one best planning strategy to adopt is a combination of Team Involvement and Reciprocity (Dunn, 2015). As not all coders agree on proposed change, persuading remaining coder could be "bought in" by seeking support of another manager, probably in Human Resources Department (HRM). This selection is based on a performance-compensation basis. More specifically, a change from ICD-9 to ICD-10 should be "sold" to non-boarding coder based on a better performance due to more enhanced capabilities of ICD-10 compared to ICD-9 and hence more workflow efficiencies and, ultimately, more customer satisfaction and better compensation prospects. ...
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Introduction
Health information management is a crucial field in the delivery of care in health care systems. Health information management is concerned with the acquisition, analysis, and protection of information that is required for the optimal provision of care (The American Health Information Management Association, 2016). Such information might include patient history, physical examination results, clinical information, laboratory results, results from radiological departments, and the treatment history among other information (The American Health Information Management Association, 2016). The workers in the health information management field are trained to possess different skills and an understanding of the processes in different fields ( ...