Abstract
E-services can be best described as services offered by governments and organizations via the Internet. This paper intends to measure the usability of E-services for illiterate users in Saudi Arabia. This is done by using a general form specifically designed for data collection. The utilization of a special soft keyboard has been suggested for bringing improvements in the E-services usability.
Introduction
The Kingdom of Saudi Arabia has shown excessive interest in the transformation to e-government in the recent years. For that reason, the government and institutions are considering to introduce electronic services. This is also important as e-services offer huge ...