My friend (I interviewed) works at a renowned call center in Manhattan. He told me that a job at the call centre is not very easy as people generally think about it. Call centers have their own challenges and problems that have to be overcome by the frontline, which is the employees, on a daily basis. Handling all kinds of people and attending dozens of calls in a shift requires good energy and patience. My friend has to travel back and forth a lot in a cab, and that also normally adds to his stress.
Job Description
Job at the call ...