Essays on Crisis Communication

Proper communication skills are very important in our world. The reason, is because if an individual does not have efficient communication skills, then they may have a difficult time finding their place in the world as a result. This not only includes having proper communication skills at home, but also developing those skills at businesses and the workplace too. Now, while communication is a very essential skill to have for the real world, it also needs to be used properly within times of crisis as well. In fact, this is the best time to implement communication skills, because acting ...

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Noureldien Al Masri INTRODUCTION: There is no doubt that Riva is one of the famous brands that operate in a number of countries. The company has to develop and expand on its operations because there are a lot of competitors in the market and the company should keep up with the latest updates in the fashion market around the world. The collections that are presented by Riva allow a mix of Western and Eastern inspirations to present a unique look with a special appeal. The outstanding collections are out of extensive creativity. The collections allow every woman to express ...

Introduction

This is an individual business research report that focuses on the Philip Morris International Corporation (PMI). This paper will critically analyze the corporate elements of the company and evaluate the various strategies employed by Philip Morris (PMI). The critical analysis will culminate in the identification of gaps that would be utilized in drawing a set of recommendations for the company.

Corporate History and Background

PMI is an American company listed on the New York Stock Exchange. It is known for producing and marketing cigarettes and tobacco around the world. PMI is a conglomerate of four major cigarette and tobacco companies including Sampoerna, PMFTC ...

Corporate History and Background 3

Corporate Business Strategy 4 Corporate Structure 4 Corporate Stakeholders 6 Corporate Identity, Image, and Reputation 6 Internal Communication Strategies 7 Corporate Social Responsibilities Strategies 8 Corporate Advertising Strategies 9 Media Relations Strategies 10 Investor Relations Strategies 11 Government Relations Strategies 11 Crisis Communication Strategies 12 Recommendations 13

References 14

Corporate History and Background The history of Toyota can be dated back to 1924 when the Toyoda Model G Automatic Loom was invented by Sakichi Toyoda. In 1933, Sakichi Toyoda’s son Kiichiro Toyoda started the production of Toyota automobiles and this venture was established as a division of Toyoda Automatic Loom ...

Introduction

Following the discovery of the extremely toxic contamination of surrounding land, that is believed to have been caused by leakages of the underground storage tanks, ConsoE has decided to handle the case as a crisis. As such, the Office of Communications and Marketing has been tasked with the management of all the information during the crisis, the director will be the official spokesperson for ConsoE.

Crisis Situation

Contamination of land as a result of a leaking underground storage tank Possible adverse financial loss and negative publicity Objectives of the Communication Plan Convey accurate information to the public, employees, local community, and ...

Activity 1

The organization highly appreciates the efforts that you have put in ensuring the realization of its short-term objectives. It has however come to the attention of the organization that the unit under which your leadership is highly desirable has been falling short of the set thresholds inconsistent trends with all the set targets barely meeting the excellent ratings. The impacts of such results are evident in the constant variations in the quality of our product portfolio. We encourage you to enhance your communication with other production units so as to merit the desired quality consistently. You understand that the ...

Having read the chapter on crisis communication I have learned about various types of crises well-known companies had to face. Some cases were analyzed in detail, providing a number of successful, as well as inefficient ways of crisis management. Having learned about common practices of handling such unexpected and harmful situations I’d like to try my hand at going into details of crisis communication. The case under study is the crisis of Coke India in 2003. The goal of this paper is an analysis of this crisis and my evaluation and ideas of the mentioned above incident. First ...

Writing Assignment: Crisis Communication

Toyota is a global leader in the manufacture and sale of a wide range of cars. The business of Toyota was lucrative, comfortable and very successful for many decades until 2009 when the business was hard hit by an unfortunate violent wave that nearly tainted the company’s historical reputation. The business cycle is defined by frequent ups and downs, Toyota suffered from a down crisis in 2009. The company, however, managed to survive the test of time to prove its effectiveness in crisis management, and regain its market reputation and competitiveness through appropriate communication, proper planning and execution. ...

A Crisis Briefing in Response to the Shooting of A Cop Television Audio Technician at Omaha, Nebraska.

The Crisis occurred on August 19, 2014. The Organization Used Denial Strategy in Response to the Crisis. The Strategy was Helpful as it covered the Police Department. The Communication was made by the Director of the Department.

The Crisis Communication was done on September 10, 2014.

The Image Restoration Strategy used by this briefing was mortification. Since the information was already available within the public domain, denial strategy would not have worked best as for that reason, the department should have admitted and apologized to the family of the bereaved and the general public as a whole.

Crisis Briefing: US Police Department

Introduction. We as the United States of America Police Department, would ...

1. Recommend the type or types of research you would propose. Answer. Owing to the current situation of pre-crisis phase for the organization, the research should focus on the assessment of those factors that might help to save the organization’s image during the crisis (Coombs, 2014). Hence, a comparative crisis communication oriented qualitative research is recommended for the current situation (Schwarz, Seeger & Auer, 2016). The comparative crisis communication research will focus on comparing the situation of the victims at the San Diego and Atlanta stores before and after their collapse. 2. Determine what kind(s) of information you ...

Introduction

Communication is one of the key players in the problem-solving techniques in major incidents and crisis. In the case of a crisis such as a disease outbreak, how communication is handled in spreading the information about the diseases to the general public as well as the pertinent medical official is very important in mitigating the aftermath. In this case, SARS was a contagious disease with very little information known (Coombs & Holladay, 2011). The medical officials, as well as the health organisations, were caught unaware with very little information concerning the diseases. As a result very little could be done, ...

Business Continuity Plan for MDL

Business Continuity Plan for MDL

Introduction

Military Delivery Logistics (MDL) is a certified, U.S. Department of Defense approved contractor for the full range of logistics and product distribution services for the Federal, Defense, Intelligence, State and Local governments. It has a vendor network that allows access to more than 200,000 military standard and custom engineered products. It is based out of Santa Monica, California. It has a complex IT infrastructure to supply logistics services and has many terabytes of data that is critical. However, it has about five terabytes of data that is mission critical and has to be ...

Affiliate Institution

Introduction Proctor and Gamble, a company that produces household products, has faced several challenges that include financial and management problems that resulted from misguided communication during the launch of a new product (Lee, 2005. 22). Proctor and Gamble, a company that produces household products, has faced several challenges that include financial and management problems that resulted from misguided communication during the launch of a new product (Lee, 2005. 22). Meticulously, the company management has never been sensitive in managing their relationship with the employees and the clients even if it is clear that failing in this part is so ...

A crisis communication strategy is a planned approach to the management of any situation that threatens to cause harm or negative effects to a group of people or business. The strategy has to outline the general steps on how the threat can be handled and should bring out reasonable measures and procedures of handling the situation. For example in the tourism sector in any nation, there may arise situations that may threaten the tourism industry such as security and increase in charges (Yu, 2016). In dealing with crisis situations, there is a need to have a crisis communication strategy ...

In any crisis such as the one portrayed in the scenario, it is important to have a plan of communication. The scenario we have is that a life threatening biological agent has contaminated the water supplies of a number of towns. The first step in any effective crisis communication is to anticipate the crisis. This allows contingency measures to be put in place. This ensures that once the crisis occurs, it is possible to know the steps that will be followed henceforth. The second step is identifying members of the communication team. The mayor of the city ...

Communication refers to sending a message from one party to another through a given medium. It is essential to note that for communication to take place, the party being targeted by the message must actually receive the message. This simple definition highlights three significant components of any communication process. These are; the sender of the message, the medium being used to transfer or transmit the message and the recipient of the message. The role of these three components becomes even more critical during communication in crisis situations. The New Orleans incident can be used illustratively. Emergency teams co-coordinating rescue operations had ...

Every business is exposed to crises at some point or the other. When they do not prepare for them, they'll incur more damage. Most businesses do not have an excellent crisis communication strategy in place. There's usually a failure to deal with the various communications problems associated with a crisis-ready response. The basic steps of efficient disaster communications are easy, however they need improvement work so that businesses could minimize damage (Bernstein). The slower the action, the more damage will occur. Here are the components to get a good crisis communication plan.

Develop a Disaster Communication Team

This team is vital to recognize what activities need to ...

Abstract

It is not strange that crisis management became effect on the goals and successes of many companies because it consists of a lot of negative effects which lead a lot of risks on the economics of companies and threat the reputation especially if it the universal company such as McDonald's restaurant which has many branches all over the world. This article discusses the public relations efforts in a McDonald's to face the hot coffee crisis which is one of the most important cases that happened in McDonald's after legal issue made by Stella Liebeck against McDonald's because the health damage which affected ...

Changing Roles of the Chief Executive Officer in Present Corporate Cultures

Introduction In recent years, the role of the Chief Executive Officer (CEO) has changed from a higher level manager generally inaccessible to employees in position of lower-level managers and as low as entry level. The CEO in today’s cultural environment steps into activities intended to increase moral, improve productivity, and evaluate potential problems previously beyond the scope of his traditional responsibilities. Particularly in cases involving the media, the CEO represents the face of the company. News briefings handled in an inefficient manner hold the potential for loss of credibility by the corporation, financial repercussions in terms of sales ...

Crisis Communication Plan

Overview of the Crisis Two bizarre incidents in a short period leading to the death of passengers and crew leave Malaysia Airlines struggling to recover. On July 17, a Boeing 777-aircraft, flight MH17 was shot down from Amsterdam’s Schiphol Airport. All 298 passengers and crew members died in the incident (Torr, & Walker, 2014, pp. 23). Families and employees were left devastated as the crisis unravelled. Malaysia Airlines flew to the assistance. The airline sent over 200 specialists, care givers and managers to Amsterdam to handle the crisis. At the scene, there were 80 caregivers assigned to providing the ...

Every organization must effectively handle situations of communication failures, no matter what kind of services, products, or industry type it represents. The facts illustrate that companies do not operate in a vacuum, and good communication is key to the successful function of an organization. But what happens when things go wrong? W. Charles Redding is commonly acknowledged truly understanding the concept of ‘organizational communications.’ Zaremba (2010) quotes “In every instance of organizational malaise that comes to mind, at some time and in some way, human communication behavior has been significantly involved. Indeed there are scholars which have persuasively made the ...

Business Continuity Plan

Introduction Unpredictability relating to disasters in the business and information technology world may result to losses. A business continuity plan seeks to help the organization resume its normal operation within the shortest time possible after a disaster or after a network or data intrusion attack. Whitman and Mattord (2012) note, “a business continuity plan ensures the continuation of an organization when the scale of a disaster exceeds the ability of the disaster recovery plan to restore operations” (p. 148). Policies need to be defined on the best approach to handle such a network attack or intrusion. Important issues that need to be ...

“No one said that business was going to be easy” is a common statement in the business world. The essence behind this statement is the actuality that business success is not a guarantee. There are possibilities of failure due to different reasons, emanating from both the business process and the external environment (Childs & Dietrich, 2002). Such risks are different when compared along the lines of frequency, likelihood of occurrence and severity. Below are eight risks that most organizations are prone two. These are analyzed in light of a modern organization operating on the global scene as one among the largest retail corporations, ...

Crises are sudden and unexpected events which are at times uncontrollable. However, with appropriate approach and strategy, most of its negative impact is mitigated. Crisis management is a relatively new field of management that deals with handling unpredicted and sudden changes in an organization culture. It is a form of management that responds to a threat towards an individual, a group of people or an organization. Crisis management includes forecasting a possible crisis and planning on how to deal with them effectively. It is widely accepted that at times a business entity would face a crisis that would deviate the normal course of the business operations. ...

Crisis management plan

The Champions Company Champions Company is a multinational retail company based in New York. This company deals mainly in sale of electronic equipment. This company has four stores within New York and two of them outside the country in Italy and France.

Statement from Management to Employees on crisis management plan

A crisis plan is an elaboration of the necessary steps that should be taken to ensure that a certain crisis or negative outcome or impact does not affect the company or in case it occurs, the necessary steps to follow so as to ensure that the case is dealt with professionally.

Crisis Inventory and Results

In this plan, the first thing to ...

What is the value of reflecting on and evaluating a communication process after a crisis or challenging event?

After a crisis an organization should engage in effective communication process to evaluate the causes of the challenging incident. The benefits for this communication process are enormous and multidimensional. In crisis management a deep understanding of the risks involved in the event. The first objective of the communication process is to identify the type of crisis that the management has to deal with. There are different types of crisis that can occur in an organization. In a natural crisis the organization management does not have a control ...

Introduction

Public relations means harnessing favorable relations and reactions for organizations and products through effective utilization of communication tools and channels (Bernays, 2004). There are numerous types of public relation strategies, but the most effective one is crisis public relations, which is used in defending organizations and individuals facing a challenge in reputation. In crisis communication, there are many strategies all with the aim of: sustaining connectivity, accessible to news media, sustain information security, and streamline communication process (Griffin, 2008). Therefore, effective communication in a crisis can vastly transform an unforeseen situation into an expected one, hence responding accordingly. A case ...