Introduction
The globalization of the business environment brought diverse development and economic progress. These developments lead to the creation of business concepts, ideas and opportunity for business organizations, and investors alike. Accordingly, the technological and economic progress resulted in an increased competition among businesses. There is now the necessity for business organizations and even service providers to continuously innovate and introduce new enhancement of their products. In line with the concept of innovation, business management must pool, capture and utilize the existing knowledge within its organization and use them as a tool to remain competitive. This points to the use ...