Essays on CSRS

Introduction

It can be said that the application of ethics at the business level is as direct and influential to customers as much as the application at the corporate level. The main reason for this is the customer orientation of ethics in the business level strategies and the impact that it creates. The desires, needs and behavior patterns of varied markets are crucial to this segment of organization, keeping in mind the ethics and thus are directly responsible for planning and implementing various levels of competitive strategy plans (Ethics & Corporate Social Responsibility, 2016). There are also four aspects of an ...

Answer 1

The strategic goal of Cadet Uniform Service is to deliver exceptional customer service through total quality management, customer satisfaction and employee entrepreneurship. The company uses the slogan of “doing the job right the first time, every time” to create a psychological impact on employees about understanding customer needs, demands and expectations. Since the exceptional quality is linked with high levels of employee motivation and job commitment, the cleaning company aligns its HR functions such as hiring, training & development, employee success and retention, compensation and rewards with its strategic goal of total quality service. For example, the company adopts ‘focused shared ...

Management Human Resources

Question 1 In the hiring process, Hispanics and African-Americans face a variety of adverse effects because they lack the potential qualifications for the Customer Sales Representative job. Therefore, a much lower number of applicants with these two racial backgrounds get hired for the job. In comparison to Caucasians who apply for customer representative jobs, a lesser number of Hispanics and African-Americans apply for the job. Consequently, this to a large extent minimizes the number likely to get hired for the job. In the event that a Hispanic or an African-American did not get hired for the job, and they filed a lawsuit against ...