Essays on Customer Service

Twitter before anything else a tool of communication, which large companies, such as airlines for example, use to improve the relationships with their clients providing them with a follow-up or additional customer care service. However, there are numerous ill-made decisions and misuse of the Twitter potential in terms of branding and upholding the image of the company.

Discussion

The companies that drew attention to their proficient skill in using the Twitter platform are American Airlines, Delta Air Lines, Southwest Airlines, and United Airlines. It is obvious that the general principles of use are similar. However, each company has a specific ...

Discuss the positives and negatives of corporate culture in the competitiveness of a firm. Relate how firms should deal with different corporate cultures in mergers and acquisitions. According to Wheelen and Hunger (2015), "corporate culture fulfills several important functions in an organization. It conveys a sense of identity for employees and helps generate employee commitment to something greater than them. It adds to the stability of the organization as a social system and serves as a frame of reference for employees to use to make sense of organizational activities as well as a guide for appropriate behavior." One of ...

Question 1

Dittenhoefer Fine Company of China is competing on several dimensions. To begin with, the company will compete on customer service. Irrespective of how good the product is, the product may start to get bad reviews with bad customer service. If there is no improvement in the customer service, then the number of orders made may experience a sharp decline. The second quality dimension that the company can compete on is reliability. Prior to the introduction of the polymer coating machine, the company boasted of a good reliability record. However, a lot of reliability issues have been experienced over the ...

When it comes to Human Resource Management, things tend to get a tad bit trickier considering how the HR department’s entire job is to maintain the upkeep of the people to ensure the upkeep of the facility. That being said, there are a few factors the HR department needs to consider before they can perfectly say that have done the best HR planning for the sports complex. For starters they need to make sure there are enough people doing the work and the maintenance of the facility is going as planned. Secondly, they need to make sure that ...

Whether technology by itself is enough to ensure high-quality customer service or not

Although technology improves the quality of services to customers, it does not ensure that high-quality services are offered to clients due to various reasons. First, cyber crimes have been a great challenge to technology. Companies, which have maintained close connections with technology, have been victims of cyber crimes and thus reduced customer service. Through hacking, miscellaneous individuals have managed to tamper with the company data thus causing inconveniences to both the company and its customers. Identity theft has also been observed to be a factor, which lowers the company customer care relationships. Individuals have also managed to gain access ...

IT Strategy Report for Starbucks

It is imperative for every company to have a distinctive element in its strategy for drawing in customers and producing a competitive edge. Starbucks has been triumphant in commanding its way in the market since its humble beginnings as a Seattle-based coffee shop back in 2008. Over the years, Starbucks has grown into having a competitive advantage over its competitors. The customer service is top-notch, and the atmosphere is rich that draws in crowds from all walks of life. Starbucks has indeed earned a sustainable competitive advantage by offering the highest quality coffee-based beverages, creation of an emotional attachment ...

Ever since I came here for educational purposes, I have worked seasonal jobs in various companies because I believed that education was very important in finding a good job. Working on seasonal jobs was a good option for me because I did not want to work full time for any company and then resign when I become swamped with schoolwork later on. Thus, instead of resorting to this option, I decided to work for six months only for every company I worked for. In my opinion, companies do not care so much about an individual’s degree. Rather, they ...

Introduction

Nordstrom, Inc. is the company of interest in this discussion. Nordstrom, Inc. is an upscale retailer native to America that sells brand name and private label accessories and apparel merchandise. Initially, the founders started the company in 1901 as a shore store. Since then, the company has grown tremendously, and is now offering a variety of products and services beyond shoes including fragrances, cosmetics, and jewelry. Throughout this report, Nordstrom’s brief background, financial overview, business sector, target market analysis, business operations as compared to competitors, as well as strategies to sustain the business will be discussed.

Company Overview

Nordstrom, Inc. ( ...

Total compensation comprises a combination of monetary and non-monetary rewards offered to employees so as to motivate them to be more productive in the workplace. Motivating employees is also one way of retaining them at the organization and is, therefore, one of the objectives of the human resource management (Wilson 57). The results of a well designed and implemented total compensation include an enhanced performance at the individual and organizational level, employee loyalty and improved job satisfaction (Heneman 33). The Makey Company holds a belief that excellent customer service is an essential element for any business and holds this ...

Why it was or was not a success in terms of cost, schedule, quality, and performance

The implementation of a customer relationship management (CRM) ERP platform at the bank was successful in terms of cost, schedule, quality, and performance. According to Lindgreen & Antioco (2005), CRM is critical in the banking sector as it helps banks easily reach and serve their customers. From the case study, it is clear that before implementation of CRM the bank had a small customer service department with poorly trained employees. This was highly inefficient since there was a long waiting time for customers to contact customer support of about 20 minutes (Blery & Michalakopoulos, 2006). In turn, this led to long ...

I have reflected on my personal experience with a non-entrepreneurial company (Delancey Street Foundation) in this paper. It specifically elaborates the customer service assistance of Delancey Street Foundation and how it could have entrepreneurially responded to its customers’ needs. The entrepreneurial and non-entrepreneurial are differentiated by key characteristics such as innovation, risk taking, innovation and leading (Young, Dimitratos, & Dana, 2009). Non-entrepreneurial is inclined towards non-innovative ways, lacks money management, avoids risk taking behaviors and follows others rather than leading (Fayolle, 2014). I have experienced numerous of organizations that are working under the supervision of other companies. Delancey Street Foundation, ...

There is a 100 word minimum for Part 1. For Part 2, Read the abstract below. Answer the CHALLENGE questions in detail. Your final written answers for part 2 will have a minimum of 400 words (all answers combined).

Part 1

Identify a business or sports leader who you think is highly effective, and explain why you think they are effective. Answer Apple Inc. is a good example of an effective company. Apple’s achievement emanates from its customer oriented policies which seeks to provide the customer with unique products. This explains the reason why the company enjoys an unmatched level ...

1. Management Failure A closer examination of this incident shows that there is a management failure in several aspects. One of which is in its failure in its failure to train its staff in properly dealing with hotel guests and others who drops by the hotel. The lack of appropriate customer relations skill was its manifested when the convention exhibitor asked for an assistance about his packages. That is, the visitor requested if the first guest-service agent could call and find out about the package. It is noted that the service-agent remembers the arrival of the package, however, instead ...

Introduction

As the head of the information technology department of the Emirates Airline, there is a need to introduce varying degrees of change within each section of the unit to inject efficiency in the entire operations. As such, the changes will focus on customer booking and seat reservations to improve customer care and uplift the overall image of the department. The change is of low urgency because it is a long-term endeavor that will gradually ensure quality services to the entire clientele. Further, it is proactive and has been informed by the deliberations within the Department, aiming to introduce sustainable ...

Q1 High quality, durable, creative, and innovative products define luxury industry products. Luxury industry products stand out in any industry and have a distinct place among consumers. Additionally, luxury industry products are available within sophisticated store ambiance. The industry of accessories and bags is divided into various segments. Luxury industry products are segment of accessories and bags that is consumed by high purchasing power consumers. Coach Inc. is a luxury industry that deals with the luxury handbags and accessories and has the strategy of accessible luxury which has made it sustain the competition. Bags and accessories of Coach Inc. ...

Abstract

This paper explores how research methodologies can be used to resolve organizational issues. Using Starbucks as the company of focus, this paper discusses the qualities of qualitative and quantitative research and how they can be used for investigation and analysis in an organizational setting. It is hypothesized, for instance, that the decline in Starbucks’ sales as well as the poor performance of some of its stores is due to poor customer service. The concept of customer service, however, is too abstract to measure directly. However, this hypothesis can be determined using qualitative research methods as opposed to the quantitative ...

Internship Paper

The purpose of this paper is to explain the entire internship experiences that I personally and professionally encountered during the timeline of internship position as “Subway Assistant Manager”. It firstly determines the challenges and difficulties that arose during the internship program. It then describes the duties and responsibilities of the internship with respect to the performed tasks and undertaken activities. It also gives an overview of the company description including its name, location, the category of product/service, and the approximate size of the company. It then explains how the internship prepared me for the workforce through gaining of three ...

ABSTRACT

The businesses today have identified the need to focus more on customer and the key to retain customer is through development of customer relations. CRM or customer relationship management is based on the idea that loyal customers are profitable for the company. The loyalty has been identified by several researchers to be linked to the level of satisfaction of customers. Organizations require attracting the customers, developing relations so that satisfaction is ensured and retain customers by maintaining the relations. Due to intense rivalry and competition, businesses require focusing on building stronger customer base by promoting goodwill and providing them ...

Abstract

The airline industry is, once, one of the most highly regulated industries in Canada. Initially a government owned company, Air Canada has enjoyed the monopoly and protection of the country’s legislation. However, the increased pressure to improve the country’s airline industry led to its privatization. In the modern era, the need to be more competitive has been more pressing than before as Canada’s airline industry became open for competition. In a bid to improve the company’s business processes and customer experience, in 2011, Air Canada employed IBM’s expertise in providing computing systems. This partnership ...

Response to Interview Question

1. Tell me about yourself? Thank you for the opportunity, I have close to over six years experience in professional customer service, I am fluent in three languages English, Russian and Farsi. I believe I am very dependable in meeting deadlines and I always keep time 2. Why a teller? I am interested in the position because I believe I can apply my customer service experience in the role. 3. Why work at RBC? RBC will offer me an opportunity for excellent career development as well as support from the leaders through coaching and managing opportunities. 4. What do ...

The Greek islands have many opportunities for travelers, and it has become one of the most sought-after vacation spots in the world. These islands are historic for their beauty, with many worldwide travelers coming here for centuries for what th”ey believe to be healing properties. Recent visitors may or may not believe in healing waters or sun powers, but they are interested in a chance to be spoiled, get away, and enjoy the island’s vast natural offerings, as well as the luxuries of the sister islands and the ocean. Mykonos, part of the Cyclades island chain, is ...

Five Key Organizational Values

The core five organizational values include teamwork, honesty, commitment, customer service, and professionalism. Teamwork involves listening to as well as respecting each other as they work together towards a common beneficial result. Through honesty, it is possible to encourage openness and honesty in everything that the organization does in addition to encouraging integrity all the time (Stone & Klein, 2015). When it comes to commitment, the organization is responsible for ensuring that all timelines met, unless if there are urgent circumstances. Because of this, the organization will be responsible for creating a new timeline and the agreed need of the ...

Introduction

Vodafone Qatar is the largest telecommunication group based in Qatar. It holds the a public mobile as well as secure telecommunication network as well as license for offering services in Qatar. In 2009, the company switched on its mobile network, and it began offering customer services with precision together with a variety of different products and services through the help of sales representative (Report, 2015). Vodafone Qatar has expanded its services provision to consumers since it has launched a fiber-based consumer and services related to enterprise fixed line which enhance world class converged IP address. Vodafone Qatar operates in ...

Introduction

Customers are a vital part of any business entity because they are the life of an organization. Many companies take their relationships with their clients very seriously hence this begs the attention of customer relationship management. The process customer relationship management is primarily the practices, strategies and most importantly technologies used by companies to interact with their clients (Rouse). It entails the analysis and management of the rate of customer interaction with the business. Key areas of interest are within the points of contact with the customer like direct mail, telephone, live chat, websites, social media and even trough ...

Pursuant to a proposal elevated by Ms. Bridget Stone, Supervisor for Customer Service Department, that a Customer Service Representative, Ms. Annette Green, be dismissed from her job due to violations of the Family and Medical Leave Act (FMLA), I am hereby documenting essential facts of the incident for your review and recommendation for appropriate action. Ms. Green filed for vacation leave but to be used to take care of a very sick mother. The leave should have been filed under FLMA . Likewise, Ms. Green exceeded the leave period by one (1) week without notice nor approval of her supervisor. ...

Introduction

The Happiest Place on Earth - Disney World in Orlando, Florida. Or is it actually Disneyland in Anaheim, California? Both parks have similar attractions and philosophies, but the size and amenities of the two locations create a clear preference of visitors for one park over the other. That preference, however, depends on the personal likes and dislikes of the families who visit the two parks.

Difference: Size

The two parks are different in that they are of vastly different size. Disney World, located near Orlando, Florida on the east coast covers about 43 square miles. (Dayao, 2014) It encompasses four separate ...

Introduction

A report following a global study of 44,000 people in the tourism sector by TripBarometer Connected Traveller report states that China is among the few top ten nations with connected travellers and categorises 49% of the Asians as connected travellers as most of them use a PC or mobile for booking trips . TravelBurma App targets the Chinese travellers, local business travellers, and other foreign travellers in the age group of 21-50 years. As Myanmar is a business district unit, people often prefer travelling there than any other part of China. During the year 2015, more than 4.68 million ...

Background3

External Environment....4

Political Factors.4

Economic Factors..5 Social Factors....6

Technological Factors6

Internal Environment6 Critical Evaluation.7 Dutch Model Problem Solving 8 Goal-Setting Theory in the Retraining Program..11

Implementing the Retraining Program.12

Consultancy Role.13 Conclusion13 Reference List..15 Hai Di Lao Hot Pot Strategy Background Hai Di Lao Hot Pot is a chain of restaurants established in Cihina in 1994 and is now spread across China, South Korea, Singapore and the USA (Haidilao 2016). As the name suggests, its specialty is the Chinese Sichuan hot pot, a dish in which the ingredients are assembled together and are cooked in a hot pot at the table of the diner. The humble beginnings, ...

Impact of Globalization and Technology

Walmart was established by Sam Walton in the year 1962 as a small retail outlet in Arkansas. The main idea on which Walton started operations was on providing the greatest possible variety of consumer goods to people under one roof at the lowest possible prices. Since Walmart’s opening, the company has established itself as the highest revenue generating company in the world as per the data collected in 2016 by Fortune Global 500. Despite the company’s expansion in more than 28 countries, operating 63 different banners at 11,633 store locations, it remains a family owned business ...

Introduction

During the acquisition process, employers who have streamlined the potential applicants for a particular position usually resort to interviews as a means to further screen the candidates. In the current discourse, the objective is to develop a questionnaire that managers would use when interviewing applicants.

Twelve (12) Permissible Questions to be Asked

Permissible questions are questions that are “allowed or permitted by laws or rules” . The following questions are deemed to be permissible:

Have you worked with previous institutions under a different name? If so, what name did you use?

Have you met the minimum age requirement set by law to work as a customer service representative? Could you provide any document that would validate your accurate age upon hiring? Can you undertake ...

1. Understanding Customer Care and the Benefits of the Good Customer Care : No matter the business, there is the necessity for a business to understand customer care and the benefits of the good customer care. For a business to exist and remain sustainable over time, customer satisfaction is mandatory. There are several advantages of giving good customer service that will also enable a business to profit to include (Bhasin, 2016): Retaining of the repeat customer as the happy customer will return. This is a process that also enables the company brand to be well known, thereby allowing ...

Difference and Similarities among three Positions

Similarities and Differences The key similarity among three jobs, such as receptionist, information clerks and database administrators is that all provide information to customers. All three types of jobs are linked to providing information to the internal and external customers about company’s operations, policies, processes and new products and services. On the other hand, there are various differences between three jobs. One of the differences is the scope of the jobs. For example, receptionist is responsible for administrative tasks like taking calls and welcoming visitors (Bureau of Labor Statistics). Information clerks perform clerical duties ranging from maintenance of ...

Personal Marketing Plan Project

Introduction Contemporary work setting has become increasingly competitive. With more graduates entering the work force, employers are more disconcerting in selecting the most qualified candidates based on a set of criteria which ensures attaining the organizations’ goals. The current discourse hereby aims to present a personal marketing plan which would highlight one’s strengths and competencies, as well as assist in focusing on one’s career in preparation for entering the placement process. To do this, the plan would present a situational analysis which would identify distinctive competencies, the objective in one’s career, the target market, a positioning ...

The opinions of the customer are the basis for the best of the Company’s policies in the present day and age. This is the reason why many of the company’s policies don’t do so well; they do not really listen to what the customer is trying to say. There are two basic mistakes that moat skilled of the business persons make when giving regard to the opinions of their customers. Firstly, they just do not gather enough data to really understand what the customer requires from them, and secondly, they misinterpret the point that the consumer ...

Abstract

The notion of supply chain management (SCM) is not new, but it poses different understanding issues in terms of organizing internal processes and relationships with suppliers and customers. Different companies, different industries require for distinct SCM. The most important thing for organizations is to comprehend that they are part of a SCM and that it is in their power and responsibility to guide activities and processes to best fit their business objectives. By analyzing three SCM dedicated sources, this paper aims to answer several stringent aspects of SCM in the contemporary business world. The challenges of organizing SCM in ...

IT Technology Implementation

IT Technology Implementation Verizon is a leading provider of telecommunication services including wireless services and equipment and wire line services tapping the mass market, global enterprise, and global wholesales (Verizon, 2016). The company’s wireless services include retail connections and retail postpaid connections. Such include Verizon LTE, 4G LTE, fiber broadband services, FiOS, internet, and cable, and video telematics. Verizon also offers technology such as cloud and security products and interactive products such as video, music, and commerce (Verizon, 2016). The company exhibited a growing revenue and net income in the last five years in all of its business ...

[Student Id] [Number] The case ‘Managing Dynamic’s New Melbourne Team’ is all about understanding team development, team roles, task interdependence, groups dynamics, team effectiveness, and potential issues among team members that may arise with the passage of time. The case exhibits an example of a London-based global media agency named Dynamic, which is operating across all the major geographical locations including Europe, United States, and Asia Pacific. While perpetually expanding to Asia Pacific regions such as Singapore, India, Japan, and Taiwan; it has now chosen Shanghai as its new corporate destiny. With the aim of Chinese expansion, the ...

Marketing is a process that facilitates goods and services to be transported from where they are produced to where they are consumed. On the same note, marketing involves creating awareness of the product or service, increasing the likeness towards them, and creating a desire for people to purchase them. Therefore, marketing involves the use of the 4p’s of marketing to ensure that goods and services reach the consumers from where they are produced (Jobber & Ellis-Chadwick, 2012).

The 4p’s are as follows;

Product Price Place Promotion However, many people across the globe misunderstand marketing with other functional areas of business, and this discussion will ...

Product/Products sold: Groceries.

Components of a Good Customer Service Environment Customer Service Expectations of Sales Associates Explicit expectations from the sales associates in the grocery store is to help customers with purchases by assisting them to identify groceries, inform them about the location of groceries, and provide customers with an incentive to purchase greater volume. Implicit expectations from the sales associates at the grocery store are informing customers about fresh stock, offering discounts to loyal customers and maintaining relationship with customers. Situational expectations of sales associates at the grocery store would include pre-purchase needs of customers and post-purchase satisfaction. Sales associates would ...

It is used in the knowledge-based decisions. It provides training to the team members in the organization.

It is used in the yield meeting, which indicates that the individuals must have the same vision.

It is used in the pricing and inventory management and provides the detailed information about the inventory. Effective forecasting reduces inventories The effective estimation helps the organizations to reduce the inventory and the organizations can become effective in the market. If a company becomes efficient in the forecasting so that the company can easily estimate the future needs of the market and produce the inventory according to the desire of the market (Olszewska & Piwoni-Krzeszowska, 2014).

Contract manufacturer in a supply chain

The contract manufacturers have a greater role ...

MOBILE ORDERING PLATFORMS FOR FOODS AND BEVERAGE SERVICES: AN EXPLORATORY STUDY TO INVESTIGATE WHAT KEY FEATURES BUSINESS MANAGERS LOOK FOR PRIOR TO IMPLEMENTATION Mobile Ordering Platforms for Foods and Beverage Services: An Exploratory Study to Investigate What Key Features Business Managers Look for Prior to Implementation

Literature Review

The necessity to approach marketing as an integrated part of management and not as a separate function has been acknowledged decades ago, when Peter Drucker illustrated that marketing tells businesses how to adjust on meeting changing consumer needs and creating a clientele (Webster, 2009). Consumer needs are ever – changing, as Drucker observed, and ...

Define and discuss time and space utility

Products must be transported from the place where they are produced to the place where customers demand it to be delivered. The value-add that the product gains due to its transport is called space utility. The time utility is the length of time before or between the product deliveries, which consists of mostly storage and inventory time. When the organizations are able to deliver the goods at a time they are needed, then their time utility increases.

What is the Total Cost Analysis and how does is affect logistics?

Total cost analysis provides the methodology for integration of logistics, manufacturing, and procuring costs across the network. This is done to achieve ...

Introduction

The word competency has become a buzzword in every working environment, and every organization is striving to employ competent and skilled workers to enhance their general performance. However, the skill of employees is believed to deteriorate with time. The rapidly changing technologies and customers’ needs are also making many traditional skills obsolete or irrelevant. Therefore, the only solution to maintaining and improving competency and relevant skills is employee training. Adequate employee training is critical in developing new skills that have increasingly become indispensable. Also, quality customer service is one of the main factors that define the success of business. ...

Customer service representative

The company seeks to recruit an individual with ideal qualification for the position of customer service. Applicant must have the following requirements and qualification Active listening and strong communication skills specifically on phone contact Ability to engage clients, multitask, manage time and prioritize effectively Proven presentation skills Degree or diploma certificate Experience in customer service delivery Ability to work as a team Ability to analyze and solve problems Clear track record winning quota Technical capacity Result oriented Customer service job is very wanting. It requires high competence from the individual hired. This is the reason why a high school ...

A merger is the unification of companies. Usually, there are five types of mergers: product extension mergers, conglomerate merger, market extension merger, horizontal merger, and vertical merger. Each type serves a unique economic function for the businesses involved. Acquisitions occur when a company takes over another firm (Galpin, & Herndon, 2014). The difference between the two strategies is that a merger is meant to combine the interests of the business entities involved thereby creating a firm that is much stronger. In mergers, the two combining companies usually get a new name. The merging companies are mostly the same size. On ...

Entrepreneurship Resource planning system

Many organizations in the world have taken the initiative to enhance the quality and efficiency of their operations. As a result, they have integrated entrepreneurship planning software in their systems. Entrepreneurship resource planning system assists global businesses in integrating their vital business functions such as inventory, planning, finance, purchasing, and marketing among many others. Businesses in the world are finding the system of great use because it is able to enhance the efficiency of a business. Since the development of ERP systems, many companies have seen its worth to integrate. In fact, during that time the systems played a ...

Analysis of Strategic Options and Recommended Action

This report will analyze the strategic positioning of Comcast Corporation, an American based multinational company that offers television, cable TV and Internet services to its consumers, and come up with the best way of making the company as competitive and productive as possible. This paper will focus on the company’s internet service provision branch and analyze how well the company can do in the US market as well as on the global scale when compared to its rivals. The macroeconomic and microeconomic aspects of the company’s operation will be taken into consideration during this process of analysis.

...

Water, Inc. is a business based on Purchasing Agent Duties. The primary objective of the company is to develop a customer service fulfillment business. The company is planning to expand its firm by serving its major clients in India with better products. The preferred equipment is intended to apply to enhance the efficiency of Water, Inc. in the market. The performance recommendations that are expected to be allocated to productivity must be sustained by the helpful and resourceful approaches towards rewarding the objectives of Water, Inc. Efficiency will allow Water, Inc. to perform and capitulate to the levels that ...

Part One: Need Identification and Specification

Question 1: First question will be asked to the client about the type of hardware and software it requires for the set-up of operations. Rationale: The rationale behind the question is to ascertain the basic need of the client to purchase a standard or special equipment.

Question 2: Second question that will be asked to the client is about the quality of the hardware and software.

Rationale: The rationale behind asking the question is to determine the level of quality required by the client in comparison to cost.

Question 3: Third question is about the quantity of the hardware and software required to train the customer representatives.

Question 4: Forth question will be asked about the person that will be involved in the training of the customer representatives. Rationale: The rationale behind the question is to determine the ...

Digital Marketing: Mixed Mode Relationship (Hilton Hotels and Resorts)

Introduction Hilton Hotels and Resorts is a Hotel company and business with a global reach in the hospitality sector and offers hotel and resort services under the Hilton Worldwide brand. Conrad Hilton founded the Hilton Company and restaurant business in 1919 in Texas. Currently, the brand has spread all over the world under the flagship of Hilton Worldwide as the parent organization. In the United Kingdom, the company has its headquarters in London in Hilton London Tower. Hilton Hotels and Resorts in the U.K carry out operations in services such as accommodation, entertainment, and gambling. Most of the revenue ...

STATEMENT OF AUTHENTICITY 3

PERSONAL MISSION STATEMENT 3 ELEVATOR SPEECH 3 EDUCATION 3 DeVry Plan of Study 3 DeVry Course Description 4 DeVry Academic History 4 RESUME 5 Objective: 5 Professional Summary: 5 Education: 6 Work Experience: 6 Skills: 7 PROFESSIONAL DEVELOPEMNT AND TRAINING 7

REFERENCE 8

REFERENCE LIST 10 AWARDS AND ACCOMPLISHMENTS 11 VOLUNTEER HISTORY SECTION 12 PROFESSIONAL AFFILIATIONS 12 CAREER PATHING 12 1 Year Goals 12 2 Year Goals 12 5 Year Goals ______________________________________________________________________12 STATEMENT OF AUTHENTICITY I acknowledge the work provided as the author of the information and I present the information and attached documents as my original work. The provided description ...

Quality Service and its Impact in the Hospitality Industry

In any service-oriented industry, delivery of good, quality customer service is the key to longevity. The question now is if the business can sustain giving consistent, high-quality customer service. Quality service, simply defined, is how a business brings forth their products or services on the highest possible scale in their effort to meet the customer’s demands and exceed their expectations (Kapiki, 2012). Delivery of good customer service sometimes differentiates one hotel, for example, from another and creates a lasting impression that ensures repeat business for that particular hotel. Due to the industry’s competitive nature, the impact of ...

Management at Taco Bell

Analysis of Two Main Changes in Taco Bell Management Style Taco Bell was founded in 1946 by Glen Bell. It is a California-based fast food restaurant that specializes in the preparation of Mexican-style fast food. The company has now grown to be the leading Mexican-style restaurant in the USA. The company serves about 35 million customers in a week which is such a commendable number. The company has gone global given that it is not only located in America. The company has got an international presence in countries like Canada, Chile, as well as other European and Asian countries. ...

Best Fit Versus Best Practice

In the modern competitive business world, managers are increasingly using strategic human resource management (SHRM) in a bid to sustain growth and effectiveness (Kahiri et al., 2012; Hsieh & Chen, 2011). The realization of the critical importance of SHRM interventions is essential in promoting competitiveness, and profitability. For years scholars, consultants, and practitioners have debated and examined the best fit and best practice approach with an aim of pinpointing the best strategy. Universalistic academicians argue that companies that adopt a set of evidence-based practices put themselves in a higher level of competitiveness than their rivals (Kahiri et al., 2012; Milkovich ...

Business Plan

Business Plan

Executive Summary

A business plan is a particular statement that contains the goals of a business and the way of attainment of these goals. The paper presents a business plan that employs a business strategy in defining the business’s overall goals, management team, staffing of the organization and other factors. This plan ideally presents my idea of establishing a new business venture in the field of health care. Initially, the paper presents a well-detailed description of the business that is to be established. This includes defining the overall objectives of the business the particular products that the business ...

Answer # 1

The main purpose of Saturn Corporation is to become profitable in the market, however, it is essential for the underlying company to manage its cost effectively in order to become profitable. It is central for any organization to reform its functions in general in order to cater the provisions of the business effectively. In this context, Saturn Corporation is expected to employ measures that could make it unique from its competitors. Particularly addressing the case scenario, there are several factors and issues that the vehicle transportation team of the underlying company must consider in the process of selection. Some ...

Integrated Marketing Communications Plan

Industry/Company review CBU Airlines is a company based in Riverside, California. The company has the entire infrastructure necessary to become a prominent player in the airline industry, including jets, employees and terminals. In light of this, the company needs a new integrated marketing communications plan (IMC) to enable it to compete effectively with other airlines. The U.S. domestic airline industry earns in excess of $158 billion in revenue each year. Furthermore, the industry has been experiencing growth because of increased business and consumer spending as the country recovers from the 2007-2009 recession. In addition, the growth in the industry ...

Chapter 1: Introduction 3

Chapter 2: Financial Performance and Position of TESCO 6 Chapter 3 Financial Management Policy 14 Chapter 4 Investment Strategy 18 Chapter 5 Valuation of TESCO 22 Chapter 6 Conclusion 26 Abstract The present report provides critical analysis of financial positioning of Tesco Plc. For this, the financial data has been gathered for past five years as well as its competitors to critically assess financial positioning of Tesco in the retail industry. The reports highlight the recent issues of Bretix which has significantly impacted economic conditions of the United Kingdom leading to declining the consumer confidence because of triggering inflation. ...

Innovation

Executive summary Business organizations have implemented and embraced different organizational strategies that have contributed positively to the performance, and general business productivity. Product innovation strategy has been one of the strategies used to improve product performance and increase sales within an organization. Innovation models are important features of a successful organization. Advanced technology has led to the use of improved business strategies in increasing productivity and performance. Business organizations have embraced different changes in the social and technological aspect to provide products and services suitable for customers. Multiple innovation models may be incorporated into the business strategy to provide ...

Final co-op report

Province Introduction The purpose of this report is to contemplate on the knowledge and skills that I have acquired during the co-op work term. During my co-op term work, I was an accountant trainee and the experience enabled me to apply the knowledge acquired in class, and also gave me an insight into the future of my career. In this report, I will include my strengths and weaknesses as was revealed by my experience in my co-op term work. Skills, weaknesses, and strengths will be listed as part of my self-evaluation. I will also conduct an evaluation of my ...