Wayland Baptist University
Public Administration Capstone PUAD 5340vc01 Abstract This review presents the book Managing performance in the Public Sector by Hans de Bruijn, summarizes and analyzes it. The book discusses the issues that arose from ineffective performance measurement and offers ways to handle these issues and mitigate their negative impact. Having analyzed the real-life cases and the extensive literature on the topic, Hans de Bruijn describes the perverse effects of performance measurement on public organizations and the quality of their services. The author proposes the use of design principles that will improve the system of performance measurement. These principles are variety, ...
