Essays on Deming

This project is mainly based on the scrutiny of patient satisfaction criteria. It is therefore mainly concerned with explaining the adopted factor in evaluating the quality and the extent of healthcare services. The project also incorporates an essential part, quality improvement, which intends to ensure complete patient satisfaction. In this case, the quality improvement is the stipulated method that helps the breakdown of the enactment and the proposed means that helps to improve the patient satisfaction. Quality improvement is, therefore, an essential part of the patient satisfaction. Various methods are used to analyses the improvement efforts. That is; the ...

Chapter 1

Question 1: Authority, responsibility and delegation are basic engines that drive every organization. Authority is the possibility of law enforcement, command and exact obedience. It gives the legal right to accomplish things through others by demonstrating influencing behavior. There are two types of authority: formal authority stems from credentials or ranks and informal authority which comes from friendships or compering to others. Responsibility means the capability of an individual to be accountable or liable. In this way, the managers have the authority to command and the subordinates are responsible to fulfill these commands. Thus looks like the structure based ...

Fall Risk on Med/surgical Unit: A comparative Study of Using 5ps of Micro-system Framework to Deming Quality Improvement Theoretical Framework

Introduction

In the current health care environment, people are increasingly aware of the care quality of different health facilities. Therefore, hospitals and other health organizations take extensive efforts to enhance the quality of their overall health outcomes. In a medical/surgical unit, the issue of patient fall can adversely affect patient recovery, and hence, the overall health outcomes of the organization. This paper will compare fall risk on med/surgical unit using 5Ps of micro-system framework to Deming quality improvement theoretical framework.

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Abstract

The automotive industry is one of the industries that has been characterized by intense rivalry. Companies invest a lot of resources to come up with innovative solutions that give them an edge over their rivals. Customer satisfaction is the main target for every company since evidence suggest that increased customer satisfaction contributes to enhanced customer loyalty. One of the areas of focus has been quality control. Quality control in the automotive industry has been improving over time. Besides increasing customer satisfaction, quality controls have been employed in the automotive industry to achieve other goals such as cutting costs, meeting ...

Performance-based pay, which is one of the most common forms of performance-related rewards, varies according to the performance that is measured. Therefore, the performance-based pay is variable or considered “at risk” pay. There are two schools of thought each opposing the other about the effectiveness and fairness of performance-based pay. Those arguments that support the performance-based pay base their arguments on motivation theories such as the agency theory, expectancy theory, and reinforcement theory. However, according to Alfie Kohn, performance-based pay fails because of the following reasons:

Though people depend on salaries, there is no basis for assuming that pay will motivate people to work better.

There is a similarity between rewards and punishment. Managers try to control the ...

Performance Management

Abstract Performance management is an essential element in any organization. Measuring an organization's performance harness the management's ability to evaluate the company's position and determine its capacity to stipulated objectives. Subsequently, through performance evaluation, an organization receives real-time data documenting its progress, strengths, weaknesses, threats, as well as potent opportunities. Therefore, the received information plays a focal role in guiding an organization towards achieving its mandate and surpassing numerous obstacles. Dr. W Edward Deming, an American engineer, lecturer, statistician, management consultant, and professor unveiled the System of Profound Knowledge. Though it marked the culmination of the professor's works, he ...