First Shift (4/7) - 8am to 4pm
I started at C-MED and then I moved to dispatcher and call taker. Basically, C-MED controls the ambulances and ER, and connects them in one line. During my shift, I observed that sixteen ambulances were directed to the Bay State Hospital, four ambulances to the Mercy Hospital, and just one call was directed to the Holyoke Hospital. Two hours later, I moved to dispatcher and using a headphone listened to how the dispatcher contacts the EMS crew. I observed how the dispatcher balanced ALS and BLS in the city, and sent ambulances to the scene. Also, I observed whether ...