Question 1
The starting point for Mr. Runyan was his dissatisfaction with the industry of dry cleaners in his home town. He identified key flaws in KC’s dry cleaners: dirty facilities, rude workers and use of chemicals, which created barriers for new entrants. Mr. Runyan discovered that if he focuses his strategy on the abovementioned factors, he will gain competitive advantage on the market. Afterwards, Mr. Runyan conducted his own research and found out that he could use liquid carbon dioxide in the cleaning process. This innovative technology would give him an opportunity to enter the market, as he will ...