Introduction
Communication in the work place has undergone tremendous changes because of the many innovations in telecommunication industry. The old and the new systems have many similarities, so it is important we provide some distinction between several common telecommunication systems that are used in modern day workplace.
Differentiation
Unified communication is a system which brings together real time communication services such as presence information, telephony, video conferencing, call control etc together with non-real time communication services such as unified messaging, which includes such services as e-mail, SMS and fax, and integrates them together to give rise to a one wider network of communication ...
