1. Management Failure A closer examination of this incident shows that there is a management failure in several aspects. One of which is in its failure in its failure to train its staff in properly dealing with hotel guests and others who drops by the hotel. The lack of appropriate customer relations skill was its manifested when the convention exhibitor asked for an assistance about his packages. That is, the visitor requested if the first guest-service agent could call and find out about the package. It is noted that the service-agent remembers the arrival of the package, however, instead ...
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Q. 1 Understanding on the competitive forces can facilitate an industry to restructure its approaches and plan a position, which is highly profitable and less risk to attacks. In real circumstances, the work of the planners is to know and preserve competition. Usually, nevertheless, producers define competition scarcely, as though it just happened among current, direct competitors. However, competition for benefits goes over identified industry rivals to comprise customers, suppliers, prospective entrants, and substitute goods. The distributed rivalry, which comes from the fives forces, defines a business structure, and mould the condition of competitive association in the business (Gave & Matherne, ...
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