Introduction
Lens Crafter was founded by Dean Butler in 1983, and it is headquartered in Manson Ohio. Dean had an idea of creating frames in an hour which was convenient to the customers. The company has an onsite lab where clients can pick lenses and a frame then have the final product made in less than an hour. The company has grown to be the leading retailer in optics with more than 900 stores and almost 15000 associates in the U.S. and Canada (Tocquigny, 2012 ).
It is important for all companies to have an operational strategy. An operational strategy refers ...