The Difficult Path to Software Upgrades
A1. Both Westjet Airlines and Jetblue Airways approached the process of upgrading their system in a different way. Westjet Airlines was a the predecessor for the upgrade and thus had to plan the process anew. The process for westjet was to implement all the changes in one go, on one day during the light winter traffic. They tried to move substantial amount of customer reservation data in one go, and ideally, all systems (like reservations, check-ins, kiosks etc) were to come online at once when the data was moved to new location. But that did not happen. To exacerbate ...