Introduction
The word competency has become a buzzword in every working environment, and every organization is striving to employ competent and skilled workers to enhance their general performance. However, the skill of employees is believed to deteriorate with time. The rapidly changing technologies and customers’ needs are also making many traditional skills obsolete or irrelevant. Therefore, the only solution to maintaining and improving competency and relevant skills is employee training. Adequate employee training is critical in developing new skills that have increasingly become indispensable. Also, quality customer service is one of the main factors that define the success of business. ...
