Essay
Overview The employees and staff of the Ritz-Carlton Hotel are locals. Because majority of them are inexperienced in terms of working in a five-star hotel, they mostly lack the skills, knowledge, and attitudes needed to serve customers of Ritz-Carlton hotel. On the contrary, the managerial personnel are experienced, competent, and trained, having a hotel management degree and a comprehensive five-star hotel training prior to working in Ritz-Carlton Hotel. However, they discovered that their housekeeping, kitchen, lobby, and front office personnel lack any formal education or training in their jobs. The managerial personnel hence encountered difficulties in giving them appropriate ...