Observational method of data collection
The research was mainly based on observational methods. Needless To say, this invariably required that the writer observes the subject matter, in this case the general standards of accommodation service provisions by the two hotels involved: The Novotel Park and The Formule 1 Sydney Park Hotel near Home bush Bay Beach in Australia. It required that the observers draw references to various behavior patterns as displayed by the customers to draw their own references as to the possible level of satisfaction achieved by the customers. Given the nature of the research, observation was the most suited method of collecting ...
