GM Recall and its Implications to the 2st Century Management
Introduction In every business, challenges are bound to occur. One of the challenges bound to occur is customer complaints. Whether in the hotel industry, communications industry or the banking industry, customers will come to complain about one thing or another. However, what makes the difference is the manner in which an organization addresses the customer complaints. For some companies, customer complaints provide the best opportunity to carry out self-examination and address the issues raised; however, for other businesses, customer complaints are normal experiences hence business continues as usual. This is not the best way to run a business especially ...