The Effect of Teams on Firm Profitability and Consumer Satisfaction by Charles, R. Emery and Lawrence D. Fredendall speaks about how the work structure group which can be traditional or teamwork based will impact consumer satisfaction and profit in an organization. The writers have used the research model named self-directed work team to analyze the effect on profit and consumer satisfaction. The article has also explained how the compensation system and leadership styles affect the performance of a team in the organization. The firm, which has been examined under the article, is related to automobile dealer service garages. The ...
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