Product/Products sold: Groceries.
Components of a Good Customer Service Environment Customer Service Expectations of Sales Associates Explicit expectations from the sales associates in the grocery store is to help customers with purchases by assisting them to identify groceries, inform them about the location of groceries, and provide customers with an incentive to purchase greater volume. Implicit expectations from the sales associates at the grocery store are informing customers about fresh stock, offering discounts to loyal customers and maintaining relationship with customers. Situational expectations of sales associates at the grocery store would include pre-purchase needs of customers and post-purchase satisfaction. Sales associates would ...