Ritz Carlton Hotel Company LLC, has, in two occasions, won the Malcolm Baldrige National Quality Award given by the United Stated Department of Commerce due to its consistent and reliable services. The Ritz Carlton makes history by becoming the first company in the hospitality sector to receive the award. Total quality management has ensured the success of the business and has maintained the integrity of the brand (Boersma & Kingma, 2005).
The Ritz Carlton Hotel Company offers approximately 100 hours of training to its employees and encourages them break away from their duties in order to help a guest whenever ...
