Business Process for Improvement:
Myra, the owner of UMUC’s Haircuts has to receive appointments and mostly does this using the phone. She also takes in walk-in customers who come in whenever they are available. The expansion of UMUC’s Haircuts has led to increased customers (Burgess 2002). It has caused increased difficulty in assigning the employees certain days on which to attend to the customers following the appointments. The process of matching the employees with the appointments at hand has, therefore, become close to unmanageable. It is not until recently that Myra becomes a little more comfortable with the idea of her employees ...
