Introduction
In order to effectively serve customers, everyone has to understand his or her role well. A clear understanding is paramount to a satisfactory approach. Customers will come seeking assistance from service desk in a wide range of issues. It is the helpdesk they will have the first impression. It is therefore important that all helpdesk personnel treat customers well. The help desk team will consist of the networking team, desk site team, server and some other software specialized team.
Levels of help desk team
The help desk team comprises of three levels of teams. The first level will be concerned with handling clients with some common ...
