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Abstract
QFD (acronym for Quality Function Deployment) is a flexible method of decision-making, is used in the development of products or services. According to the creators, QFD can help organizations to focus on the most important characteristics of new or existing products or services from the point of view of an individual customer, market segment, company or technology development. Results of applying the techniques are clear diagrams and matrices that can be reused for future goods or services.
QFD Tools and Customer’s Role
QFD transforms customer needs (voice of the customer) into engineering characteristics of products, setting priorities for ...
