Personal Case Study
Communication Personal Case Study
Interpersonal Conflict
One in a while we find ourselves in a situation where we need to make a stand to what we believe is right and fair. In the past, I have been in a conflict with a store manager and the attending staff during one of my visits at an electronic gadget store. The cause of the conflict is the miscommunication regarding the validity period in the product return and replacement policy of store, which was not clearly explained and communicated to me as a customer. The product I bought is entitled for a replacement in ...