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Differences between the way work was organized at TCS and at Scotchem
Total Customer Services (TCS) and Scotchem are two disparate organizations with different forms of work organization. TCS is an outsourcing firm dealing with outsourced housing operations while Scotchem is a networked organization which relies on its alliances with suppliers and customers in its chemical manufacturing business. The housing claim processing contract for TCS was seven years and this defined its work organization. The contact between the council and TCS comprised of council workers working on monitoring claims that would have been processed by TCS workers. It was the council which set up weekly targets that TCS had ...
