The Impact of Quality Management Orientation on Maintenance Performance: A Critique
Introduction The orientation or the set of values and norms of a business with regards to its customers, processes, and quality is a relevant factor that heavily influences the ability of a business to prevail in a competitive scenario. Likewise, this paper will discuss and critique a study that look at the relationship between maintenance performance and the quality management orientation.
Analysis
The objective of the study by Maletic, D., Maletic, M., and Gomiscek (2014) was to examine the relationship between the maintenance performance and the quality management orientation and strengthen the literature regarding this matter. Through this examination, a ...