Executive Summary
Executive Summary
The intended purpose of this program is to ensure that the health care facility is better positioned to improve matters associated with quality with an aim of increasing satisfaction among patients. One of the key challenges that the facility has experienced in recent years, relates to the delivery of the best quality of medical services to its clients. That created the need for the management to come up with a quality improvement initiative focused on maintaining that platform for quality improvement in service delivery. Poulin, Bain, and Balderose (2015) suggest the need for all health care facility ...
