Introduction
The firm randomly sampled 30 customers that visited the restaurant between 1st match 2016 to 28th march the same year. The overall is further divided into three strata with each having a total of ten respondent based on whether the customer purchased alcohol beverage, non-alcoholic beverage or food. The decision is taken since the paper aims at understanding its ability to retain customers based on satisfaction and probability of return measures in each business line. In addition, the firm is interested in understanding satisfaction level associated with the support facilities such as the washroom, interior design, sink cleanliness and ...
