Customer Centricity has been explained as a business strategy where business functions revolve around understanding and satisfying customer needs. MacDonald (2016) terms it as a strategy which means putting the customer first and at the centre of a business that consists of understanding the customer needs, building a relationship with him and retaining him. From the 4 Ps of Management, the focus has changed to ‘get, keep, grow’ – meaning getting customers, retaining them and serving them facilities which help in winning over other customers too. A Customer Strategy focuses on the acquisition of customers, retaining them and increasing revenues ...
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'A New Look at Black Families' is an enlightening book written by Charles Willie and Richard Reddick. The book focuses on explaining how black families in America go about their dealings. By use of case studies the authors are able to depict an array of Black family experiences and how socio economic status affects these experiences. The book does not only try to portray the working, low-income, and middle class families but also hints on the life of highly successful African Americans, their family experiences and the environmental factors that drove them to achieve success. The authors of this ...
Abstract
In this research paper our major focus is on employee cover and the benefits that accrue to the insurance cover. Further the data examines different health care issues and worker’s satisfaction with the treatment they get in health facilities today in building their future trust of the nation’s healthcare system. Medical care programs designed for these workers are also another factor to be discussed and its importance to the client to confirm their loyalty if they are fully functional and help their workers when need arises. If taxes on employees were to be increased some of the ...
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ORDER AN ESSAYRacial Profiling
Racial profiling is a term used to refer to any action taken by the police for reasons of safety, security or simply to protect the public based on race, ethnicity, or nationality of an individual. It includes police stops, searches and coercions of suspects, which are not based on an individual behavior but rather on his or her ethnicity (Shantz, 2010). Police officers should not use ethnicity to determine who to stop and search but can use racial disparity to identify people who match suspect descriptions. Racial profiling is inapplicable in crime scenario involving people of the same race therefore ...
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