Essays on Refund

The Greek islands have many opportunities for travelers, and it has become one of the most sought-after vacation spots in the world. These islands are historic for their beauty, with many worldwide travelers coming here for centuries for what th”ey believe to be healing properties. Recent visitors may or may not believe in healing waters or sun powers, but they are interested in a chance to be spoiled, get away, and enjoy the island’s vast natural offerings, as well as the luxuries of the sister islands and the ocean. Mykonos, part of the Cyclades island chain, is ...

Police officers are responsible for keeping peace in the country. They apprehend and pursue individual who breaks the law, solve issues of the community, enforce traffic law, arrest suspected criminal, investigate crimes and respond to emergencies. They are usually assigned to patrol particular areas to be familiar when inspecting suspicious circumstances. Training is significant before one becomes a police officer as it will expose him or her to a new situation to handle challenging tasks during the career life. I think the best education level of the police should be college degree level. The college degree level is ideal ...

Did Jim and Laura Buy a New Car

Business

Did Jim and Laura Buy a New Car The case recalls Jim and Laura as the complainants against Stan who is a car salesman claiming that the couple had entered into an agreement to purchase the 4-door blue Sedan by depositing $100. The facts of the case show that Jim and Laura visited the car dealership where Stan is an attending salesman who accommodated the former. Jim and Laura was interested about the blue 4-door sedan, and decided to give Stan $100 for the purpose of holding the unit for a ...

Complete each section below, using the spaces provided. See Assignment 2 and the Assignment 2 Fact Sheet for more information. Part One: Planning a website message (15 marks). Answer the following questions with full sentences:

The specific objective of the letter is to inform about the conditions, after actions, and future precautions/ measures to be taken. Also, it is informative to address the point of contact personnel if there is contact needed to accomplish said operations. 2. Who is your primary audience? The primary audience for this message is those concerned. The people are scheduled to use said areas ...

Question one

When the items of the audit are unpaired, the ordinary operational course of the IRS will issue a 30-day letter of the IRS findings (Rubin, 2010). This letter will ask the taxpayer to agree with the IRS results. In such a scenario, the taxpayer can either agree or not, and in the IRS will send a notice of deficiency. Therefore, the 30-day letter acts as the ticket of taxpayers to the office of appeal to get more favorable findings as compared to the level of the agent. That is the appeals officers can consider the likelihood of settlements of ...

According to the Greenberg website, the company has been owned and run by the Greenbergs for three generations, and it is more like a family tradition rather than a business. Sam’s mother, whose husband converted Turkey smoking to a business venture, treats the Turkey Smoking place as her late husband’s shrine. The business has been able to grow its client base over the years at a rate of 5-7% annually (Underwood, 2003). The customer base growth can be attributed to the fact that the Greenbergs have been able to maintain old clients, and the same time, acquire ...

Abstract

The healthcare systems comprise of many services that can lead to the successful delivery of treatment to the patients. Patients can receive their treatment and then the member or the hospital can contact the third party payer to reimburse them. There are numerous reimbursement methods and clients chose one that they. The methods include; the Value-Based Purchasing Medical Reimbursement, pay for performance, fee-for- service and episode-of-care payment. Each method has both its advantages and disadvantages to either the patient or the hospital. An acute care hospital which provides quality treatment to the patients within a short period utilizes the ...

Business Negotiation Skills Improvement Conference

Business Negotiation Skills Improvement Conference

Negotiation is a method by which people settle differences. The purpose of negotiation is bringing people to compromise or reaching agreements, and avoiding argument and dispute. It is a professional communication and could be improved by skills.

Purpose of conference (Workshop)

Our team conducting this conference is by the purpose of helping businesses to improve their negotiation skills during negotiation meetings, and allowing businesses to have a win-win situation. Lack of preparation usually lead businesses to have lower benefit than they deserve to have or they expected. Besides preparations, negotiation tactics during the meeting also has sizable effects ...

Introduction

Today's business environment is dynamic. The rapid changes in technology specifically have posed challenges to businesses. Apple cannot be excluded from this cluster and most especially because it operates in the Information Technology and Electronic industry which evolves every waking moment. For that matter, Apple formulated a Supplier Code of Conduct in 2005 to act as a guideline of the relationship between Apple and its suppliers. Over time, Apple has made some changes to the code of conduct to cope with the changing times; socially, technologically, economically and politically. This paper lists the various changes that Apple has made ...

Dear Ms. Leeks

I would like to make a refund claim for the fresh produce order made on May 9, 2017, and delivered on May 15, 2017. On the said date, Harvest Grill placed an order of fresh produce from your company, Agri-Growers Limited. This shipment included 40 lbs of zucchini at 35 dollars per 20 lb, 20 pumpkins at 3.5 dollars per head, and 60 lbs of potatoes at 20 dollars per 20 lb. Also, there were 15 lbs parsnips at 3 dollars per 1 lb, 50 lbs of onions for 37 dollars per 25 lb, and 4 lbs of lettuce ...

Material Facts

Jodee acquired a mobile phone from Right Phone Pty Limited. The phones that are supplied by Right Phone are usually manufactured abroad and then imported into the country by a company known as Viking Pty Limited. Right Phone then acquires the phones from this importer and supplies them to consumers. In supplying the phones, Right Phone requires consumers to sign a contract where they agree to pay a certain figure (the price of the phone) and a network connection fee which is paid monthly. The consumer after acquiring the phone pays for services such as phone calls on top ...

International trade is the exchange of goods, services and capital across borders and international territories, which can involve the activities of an individual or government. Throughout the years, there have been a number of international trade disputes in the United States. This led to the establishment of the Board of General Appraisers, which was provided by the Congress in 1890. In 1956, Congress decided to form the Custom's Court, which was incorporated in the United States Constitution. In the late 1960s, amendments were made to the Custom's Court which outlined the procedures, powers and jurisdiction the court was empowered ...

Introduction

The technique of high-frequency trading has been around for years, but especially close attention and a new surge of interest in it arose after the sensational release in May 2010 of the book by Michael Lewis “Flash Boys”. In fact, it is hard to call high-frequency trading methodology a revolutionary or even new. Although now, talking about it, everyone remembers high-performance computers and automatic programs with elements of artificial intelligence, but if to leave these technological “tricks” and the terms out of the brackets, everything becomes much easier. Actually, we are dealing with a business model, when using a ...

This report analyses the most recent financial reports of two companies; Sino Gas and Energy of Australia (2014), and Solar World of Germany (2015). Sino Gas and Energy reported total provisions of $97,166 that constituted 0.09% of the total assets. Solar World reported total provisions of k€ 49,466 that constituted 5.69% of the total assets. The provisions for the two companies are listed below in descending order based on their book values:

Sino Gas and Energy $

Other provisions 60,837 Employee entitlements 36,329 Total 97,166 Solar world k€ Warranties 24,653 Pensions 10,704 Litigation risks 9,190 Other ...

Aer Lingus has been in airlines operation since 1938. As an airline company, it has been through the changes in transportation making it one of the most dependable companies in Britain. Recently, the company shares were sold to International Airline Group (IAG) by investors and the government giving IAG an ownership of 98.05% while other owners hold the remaining 1.95% of the total shares (Morrell & Peter, 91). Being the second largest airline operator in the country, it is expected to serve a large number of customers and tourists moving to various destinations in Europe and America. More so, the ...

The three stage model of service consumption is made up of the following: the first is the pre-purchase stage, which is the stage where the customer searches for alternatives. The second stage is the service encounter stage, where the customer makes the purchase. Finally, there is the post-encounter stage, where the customer evaluates the service or the product and the experience against his expectations. The customer would first search the internet for possible sites showing investment products, and then make his own calculations and evaluations. Thereafter, he would select a site and a product, and then make the transaction. ...

Bad News Letter

Dear Mr. (Name of Professor), Thank you for your letter of February 26, 2016 describing the issue you had with the product. We are sorry to discover that you encountered such a pity product error as an obscene mark on the paper that rendered it useless. Our company strongly believes that paper is very important for any office work and it should be impeccable. However, some failures still may happen when we have a busy season and too much of a workload. Dunder Mifflin Paper Company has been a leader in the industry for more than 10 years and ...

Tax practitioners should observe the highest level of ethical requirements since they are the final individuals who determine the amount of tax the taxpayer will pay to the IRS. They should possess the necessary skills and professionalism that a tax practitioner requires carrying out their functions. The following are some of the ethical guidelines which should be observed by tax practitioners in performing their duties.

Conforming to legal requirements

All the tax practitioners should follow the legal requirements put in place by the IRS during the preparation of tax returns. They should ensure that both their customers and themselves comply with the necessary ...

Value-Added Tax

Explain the concept of value-added tax (“VAT”) A value-added tax (“VAT”) or goods and services tax (“GST”) is an indirect form of taxation targeted at consumption – measured by spending on goods and services. “Value added” denotes that the payable tax equals the difference between the sale price a firm charges the buyer of a good or service, and the costs of materials and other taxable inputs. As an illustrative example, in the European Union, where much of the taxation is based on VAT principles, each time a consumer good is manufactured, the manufacturer must pay a value-added tax on ...

With the development of the Internet, online shopping has been a major interest in businesses and consumers. The ability to purchase products online has made it easier for people to obtain items that are not available where they live. From major retail chains to online businesses only, online shopping has become a benefit for people of all ages. Retailers such as Amazon sells merchandise from companies overseas such as China, Japan, and even Germany. It allows for people to be able to purchase electronics, clothes, and even foods with special online discounts. However, the ability to shop online can ...

Dealing with import glitches

In the first situation, the only thing is to stay calm and try to explain it to the customers and to find out whether it is possible to speed up the custom clearance. It is highly probable that to do so personal attendance is needed, but is even more important the documents. In future, I would place an order in advance and store the goods for one or two additional weeks. In the second situation, a customer complaint must be sent to the supplier with clear indication of the quality issue. I would not risk trying to remove odor ...

Abstract:

St. Elizabeth of Hungary School is a Catholic run academic institution established on September 12, 1958 in Texas. At its inception, the school had a population of 27 students. The teaching was done by Catholic nuns in portable buildings, with the use of traditional writing materials and implements. To transform an academic facility into a center of moral and educational excellence, this calls for skillful direction and management. Such management can only be realized through definite procedures and regulations that effectively steer conduct and safeguard the professional ethics. Subsequently, the school has a definite code of its practice; with ...

Problem:

In 2001, Alan Green was able to finish his first month in the online banking group in the Pilgrim Bank as an analyst. His boss, Ravi Raman, told him that Pilgrim Bank will hold a meeting with the senior management team in regards to the internet strategy at the end of the week. The meeting is going to held as a result of considerable conflict within the group as to whether or not they should implement charging fee on the consumers that use of online banking channel or they could implement policies where in they will offer incentives to ...

Communication with insureds as well as settlement of cases is considered to be the fundamental duty of an insurer. In actual fact, failure of an insurer of insurance entity to inform insureds or to communicate settlement offers might result into serious harm to the insured. “This duty to communicate most often distills to the insurer timely conveying the plaintiff's settlement offers or demands to the insured. The insurer's fulfillment of its duty to communicate allows the insured to take reasonable steps to protect its interests” (Richmond, 2014, p. 500). For example, an insured or indemnified person that is conusant ...

Operations Strategy

LensCrafters’ operations strategy focuses on providing an efficient, comprehensive, quality eyewear experience. The main strategic aim is to give customers a wide selection of eyewear, including glasses and prescription sunglasses. Customers are able to obtain an eye-exam, select frames, watch their glasses being made, and pay for their glasses within one hour. LensCrafters also seeks to provide customers with a high-quality product and superior customer service. The company’s seeks to create a competitive advantage by offering a high-quality product, combined with high-quality service. LensCrafters’ competitive advantage is also built on the idea of delivering the product and service ...

Analysis of the United States Airline Industry

Abstract1 1. Introduction1 2. Impact of the Aviation industry on the American Economy..2 2.1 Economic Impact due to Airline Expenditure Categories.3 2.2 Airline Economic Impact due to Employment .5 2.3 Airline Industry Exports6 3. United States Airline Industry Market Structure 7 4. Strategies of Companies in American Airline Industry.10 4.1 Hub-and-spoke structure10 4.2 Pricing Strategies10 4.2.1 Price Discrimination.11 4.2.2 Advance Purchase Pricing11 4.2.3 Peak Loading11 4.2.4 Cumulative Volume Pricing11 4.2.5 Risk Sharing12 4.2.6 Bundled Pricing .12 4.3 Mergers12 4.4 Low-cost Carriers.12 5. Evaluation of Southwest Airlines..13 6. Conclusion.14 7. Bibliography..15

Abstract

The United States airline industry holds a vast share ...

Part 1

Three issues may arise for the parties involved in this scenario that fall within the Rugby World Cup ticket terms and conditions. Bob will not have any issues regarding the purchase of the tickets as Bob purchased the tickets legally. Sadiq will not have any issues as he is attending the match with Bob and this is permitted under the terms and conditions. The relevant condition states:

If more than one Ticket is issued to a Ticket Purchaser, the Ticket Purchaser must

retain one Ticket for his/her personal use. Any remaining Tickets may only be used

the Ticket) who accompany the Ticket Purchaser to the Match However, the tickets may not, according to terms ...

Business: Customer Relations

I had been working with the Valero Gas Station for about three years as a customer service attendant. This position gave me the exposure I needed owing to the fact that I had to attend to several customers in a day. Actually, the management of the Valero Gas Station took the initiative of taking me through a 3 months training program so that I could acquire the necessary skills to relate with customers. Therefore, from the time I took over the position of a customer service attendant I was braced for the challenges that came with the position because of the training I ...

Therefore, the regression equation for the staff costs vs. Sales becomes

If the sales increases by 1 million then the model predict the staff, cost will increase by 14.942497 million. The line of best fit indicates a positive linear relationship between the staff cost and sales. The convergence of the points towards the mean further shows little variation in the various factors/variables that determines the staff cost in the company. There is little erroneous data indicated by a single outlier at the upper right corner of the chart. The coefficient of determination further a test to a god fit to the data ...

Introduction

Conflict management refers to the act of enhancing works that diminish the unconstructive aspects of conflict and promote the constructive aspects of it. The whole process aims at improving efficacy in organizational set ups. Conflicts can be managed using five different responses, which are usually founded on two facets; assertiveness and cooperativeness (Eunson, 2012). These responses include forcing, avoiding, compromising, accommodating and collaborating. This paper seeks to explore on each of these responses to conflict and provide a scenario where they can be best applied.

Responses to conflict

Forcing

Forcing is one of the responses that can be used in conflict management. This ...

When Toro Company a snow blower manufacturer decided to introduce the promotion they were indeed taking a gamble and this was bound to tag along a number of risks. This was a marketing strategy that was meant to see the sale of the snow blower hit a record high but on the contrary it posed a bigger risk that the company would not have met if the purchasers were to get to the company and lay claims (Donaldson, S. 2007).

The first risk that the company was taking was that of pegging their luck in the weather man. They calculated that when winter would hit ...

The concept of modern marketing is based on the principle of consumer sovereignty. The most important feature of marketing is focus on the customer. In the consumer market of the developed countries there is a mechanism that determines dependence of the profit received by the company on its ability to meet the customers’ needs. Profit maximization is the commercial purpose of marketing and it is achieved by the expansion and qualitative improvement of the sale of goods. On the customer oriented market, there is the only way to obtain profit: selling a certain amount of goods at a competitive price. Selling goods ...

Communication: Letter of Request for Refund

222 Brumaelia Dock

Boardwalk Place

Miami 220778 FLA 202 Whitehall Crescent

Trevenion Housing Complex

Everglades Whitesand FLA Dear Mr. Bower We are in receipt of your letter of April 15, 2014, and your concern has been duly noted. However, your request for a refund of One Thousand Dollars ($1,000.00) for the equipment that you bought from this store cannot be granted. A review of the company’s policy at this time to facilitate your request would be impossible. When a customer makes a purchase the terms of agreement in the document are read and discussed and upon agreement, is signed. As soon ...

Megahouse Electronics Company,

45B North Carolina 7th street, Mondlane Avenue George Hemmington 132 California

Old Washington estate

California. RE: INABILITY OF THE COMPANY TO REPLACE/REFUND THE REFRIGERATOR The company regrets to inform you that it will not be able to offer a refund or a replacement for your refrigerator as requested. The warranty terms clearly stated that a refund or replacement could only be facilitated if the damage happened within the first year of purchase. The above mentioned equipment has been in your possession for over two years and does not, therefore, qualify for the warranty services. The denial of the warranty does ...

Business memo

Ms. Schaefer the Vice President of Purchasing in Dynamo, Inc. one of the major customer of Wood Corporation, is a ‘displeased customer’ and has lodged a complaint against the recently purchased 50000 of Aster, Wood Corporation’s High Tech sensor. Her company was frustrated with the directions provided by Wood Corporation. The directions and the illustrations provided by the company were of poor quality, it hindered the operations and setup of the sensors, as the directions were not adequate for programming the sensor to receive data from the customer product or initiate responses from the same. Ms. Schafer now wants to ...

Domestic Sale of Goods

The selling of goods in the United Kingdom (UK) and the binding contract between both (seller and buyer) are regulated by The Sales of Goods Act (1979) together with its later Amendments. A contract for the sale of goods provides that the transfer of goods for the seller to the buyer will only be complete through money or consideration transaction also known as the price. In some instances, the contracts for the sale of goods will have additional terms and conditions that are super-imposed to the general rules that are applicable to specific contracts. These contracts include sale of ...

Individual Income Tax (North Carolina)

Individual Income Tax (North Carolina) Personal income tax or individual income tax refers to the levied tax on personal income. Here, individual refers to a person, non-juristic body of person, an ordinary person or an individual estate. For an individual to be liable for personal income tax, one has to compute file tax returns, compute tax liability as well as pay the indicated tax as according to the calendar of the year. The individual tax income differs in different states with each state having its own rights of running the tax provided by its residents. This research would look ...

1a) FTC targeted POM wonderful because of misleading advertising of POM products which duped the customer. All claims made by the company ( a total of 36 advertisements were analyzed by the court) were related to serious health ailments such as prostate cancer, penile dysfunction etc. whereas experts held that all known information does not show any such beneficial properties in POM products (made of Pomegranate juice). The Resnick husband and wife and Matthew Tupper who was employed as the President were served with a “cease and desist” order for twenty years. b) Here too, the respondents were charged with misleading advertising. ...

Law governs many different areas of business. The study of business law also involves acquainting oneself in ethics applied in decision making. Moral minimum is standard for ethical business behaviour and means compliance with the stipulated law. The law does not evolve simultaneously with global advancement and for these reasons; we have grey areas in the law. This area is when the law is quiet on the legality of an action. Many diverse laws affect a single business transaction. Organizations and service providers owe a set of ethical duties to shareholders, suppliers, community, employees and most importantly its customers. When these ...

Risks

There are plenty of risks that are associated with the output from family dollar organization. In terms of delivering profitable sale growth, the following are some of the acute setbacks that the organization faced. Persistent fiscal issues affected the normal profit range that the company always achieves, this led to acute losses in the gross output of the company total income. The increase in the payroll tax was also another setback that was attached to the company. This brought about plenty of insignificance through cutting down on the total amount of the realizable profits for the company. Tax refund ...

This Assignment made and entered into this __ day of _____ 2014 in the State of Florida, by and between: The City of Florida, herein referred to as “LESSEE”, acting on behalf of the ABC Design Group, and the Deparment of Transportation in the State of Florida, herein referred to as the “Department”, which is an agency of the State of Florida, herein referred to as the “State”.

WITNESSETH:

WHEREAS, the City of Florida has represented ABC design group since it is the proper party to enter the Agreement since the premises that will be used in building the bridge ...

Twitter is an application that was developed by the Tweeter Etc to communicate about their price competitiveness. It was intended to assure customers that they were buying quality electronics at the best price ever (Bichard & Parmelee, 2012). So the application (APP) was meant to check on the prices competitors of twitter posted in the newspapers and if they had posted a price lower than what tweeter had sold to a customer an electronic within 30-60 days, they were refunded the difference within 60 days (John Gouwille, 1997). The buyer behavior gradually changed from having a taste for higher quality stereo components ...

iPhone 6 Plus is easily Bent

Dear Mr. Smith, Apple Company has been on the forefront in the smart phone industry in production and marketing of the most effective phones and distributed them worldwide. Since its incorporation, the company has ensured and maintained the standards and class of ensuring that the products it sells to the outside world are quality and portray a good image of the company. Recently, the company has been on the lead in production and release of new products and particularly phones to the market. The release of the products is timed to counteract the ...

Introduction

H&R block is an organization that deals in tax preparation. Richard Bloch and Henry Bloch founded the company, which has its headquarters in Kansas City in the US. Having been founded in 1955, the company boasts of preparing approximately 24.5 million tax returns. However, the scenario has since changed especially since the inception of the electronic filing system. As such, the paper aims at elaborating on how the adoption of tax software and especially the emergence of consumers who are technology savvy have impacted negatively on H&R Block and other similar businesses. Tax filers are shifting to the ...

Introduction At present time, there are quite a lot of means and methods of defining ethics reasoning, and a considerable part of them is somehow connected with modern technical features that are presented in particular using the methods of explaining why some devices for engineers do not work. This is primarily due to the fact that mankind in the last century made ​​a huge leap in the development of science and technology that has opened up new vistas for human activity. So the emergence and development of digital and computer technologies, and subsequently the mass distribution of personal computers, discovered a new kind ...

Consumer cancellation rights are universal laws that in existent throughout the world business practices. The law stipulates that, consumer has the legal right to cancel the contract on goods and services when the goods or service does not fit the consumer’s choice and preference. (American Banker 2005).These law is critical in helping the consumer to gain redress without the lengthy and expensive court action. Such consumer law varies from state to state and is applicable in different conditions and situations. A cancellation law enables a consumer to possess a quick and effective means to legal redress. It offers the ...

What are the Types of Ethical Predicaments Encountered in Public Personnel Administration?

Types of Ethical Predicaments Encountered in Public Personnel Administration 3 Common Ethical Dilemmas 3 The Context of Ethics 4 Administrative Discretion 5 Constitutional Prerequisite 6 Ethical Predicaments in Administrative Discretion 6 Corruption 7 Ethical Predicaments in Corruption 8 Other Types of Ethical Predicaments 9 Nepotism 9 Information Leaks 10 Public Accountability 10 Policy Dilemmas 10 Discussion 11 Conclusion 12

References 13

Types of Ethical Predicaments Encountered in Public Personnel Administration The success and reputation of governance depends upon the functionalities and conduct of the public administrators. ...

Customers make purchases daily with no clue about the pricing. Several studies show that when a customer picks an item and immediately is approached and asked for the price, almost half of them cannot give an accurate answer. Some of the customers underestimated the price and others had no clue of the price. The reality game shows the price is right on Columbia Broadcasting System depicts customers not being able to predict the accurate prices of an item presenting the consumers have vague information about the market. Consumers rely on the retailers for pricing and often do not check ...

For Electronic Arts, Inc

Our Professor Transmittal Andrew Wilson, CEOElectronic Arts, Inc. 209 Redwood Shores Parkway

Redwood City, CA 94065

Dear Mr. Wilson: As agreed during our meeting on November 15, 2013, attached herewith is the report on the customer service problems being experienced by your company. The report examines the causes and effects of the company’s customer service problems and provides recommendations on how these problems can be addressed. I hope you find this report satisfactory. Sincerely yours,

Executive Summary 4

Introduction 5 Problem Statement 5 Method Used 5 Findings 6 Product 6 Service 6 ...

The cost of education has been gradually rising over the years, making it quite difficult for financially disadvantaged individuals to access education. Different bodies such as academic institutions, governments, non-governmental organizations, and even individuals have come up to help these students by offering scholarships. However, not all the students who need this kind of assistance actually succeed in getting it, owing there too many candidates for these scholarships among potential students every year. In addition, there are those who are neither aware of the existence of these grants nor of the process of applying for them. This has led ...

Discuss why the claims made in the advertising could be considered misleading?

Claims of the advertising of Kellogg’s Frosted Mini-wheats which claimed that it clinically displayed improvement in attentiveness of kids by nearly 20 percent was false and violated federal law. It made false claims of improving cognitive health improvements based on Studies and Tests. Kellogg’s also made claim in different television advertisement that Frosted Mini-wheats taken in breakfast will improve your child’s attentiveness nearly 20% more than children who took no breakfast.

Discuss why the claims made in the advertising could be considered truthful?

The claim which was made in the Kellogg’s advertising was so daft that anyone who claims that they were misled was unreasonable. Anyone who ...

Is it possible for Frosted Mini-wheats to improve kid’s attentiveness?

Kellogg’s answer was YAY! Federal Trade Commission said NAY! In their nationwide adverting campaign which ran through print, online and television media and their packaged products Kellogg’s claimed that having Frosted Mini-wheats in breakfast will clinically improve attentiveness of children by 20 percent. For this, they were sued backed on the basis of customer complaints and breaking Federal law. Kellogg’s released a statement where they stated the questioned ad campaign was in circulation 4 years ago, since then the message has been adjusted in accordance with guidelines of Federal Trade Commission. Kellogg’s who ...

Best Buy Computer Shop

789 6th Street, 5th Avenue

Chicago, Illinois 60629

568 9th Street, 5th Avenue

Chicago, Illinois 60629

Re: Request to Refund or Replace HP Spectre XT TouchSmart Dear Mrs. Smith: First and foremost, thank you for patronizing our products through your regular purchase of different computer products and peripherals from Best Buy Computer Shop. We really appreciate your continued support and patronage. Secondly, in response to your letter dated November 5, 2013 requesting for a refund or replacement of the HP Spectre XT TouchSmart amounting to $1,200, as the sales manager, I regret to inform you that as per company policy, we could ...

Thesis Statement

In order to attain or maintain competitive advantage, retail organizations must take particular care in establishing return policies. Introduction In the United States, retail stores have to mention clearly their return policies in order to deal effectively with customers all over the world. Return policies can be defined as the conditions on which a retail store can take its product back and replace or return the product and refund the actual amount to customer. As most of the customers do not utilize the retail store return policies moderately and indulge in fraudulent activties with the company (Grannis, 2011). ...

Buying software is akin to entering into a contract with the providers of the software one purchases. In the event that one buys the software online, he or she has to append his or her consent that he or she agrees with the terms and conditions of the software. Often, many users ignore the terms and conditions of these agreements. This is usually the case especially when the software user is an individual. However, dealing with large organizations may be quite tricky. Accepting the software terms and conditions of agreement may be detrimental to the security of the organization’s ...

Writing bad-news messages

Dear Ms. Leketa Young, Introduction Our esteemed customer, I received your email. In the package, you are bringing to my attention the fact that the jacket you bought from my women’s clothing shop in California turned out to be defective since the panes have different coloring. You also requested for refund of the cost of the jacket and the shipping charges. Thank you for expressing your claims to me. Unfortunately, I’m sorry to inform you that it will not be possible to refund you for reasons that you will understand.

Reasons for refusal

- Leather jacket is defective ...

WRITING IMPROVEMENT EXERCISE 6

Writing Bad-News Messages

Passive Voice: A major error was made in the report. (simply states that a mistake was made without “pointing the finger” at someone – softens the sentence)

Active Voice: We accept returned merchandise only when you provide a sales receipt.

Passive Voice: Returned merchandise is accepted only when a sales receipt is provided. (by taking the people out - we & you – the focus switches to the things – merchandise & receipt)

Convert the following active voice sentences into passive voice:

- You cannot have a cash refund for merchandise that you purchased 30 or more days ago.

Cash refund is not allowed for merchandise purchased for 30 or more days.

- We can’t allow you to attend the conference because our budget has been cut.

Attending the conference is not possible due to the budget cut

- I am unable to accept your speaking invitation because of ...

Business

Introduction Contracts are legal binding agreement that brings two or more parties together. The law of contracts is very vital to people involved in entering the contract. For example, when one decides to buy an item from the supplier with some terms and conditions in place, they may decide to sign a contract depending on the mode of payment. Contracts need not to be in writing, but parties involved may decide to do so. Only people above the age of 18 are allowed to sign a contract. Contracts do have benefits and damages to the parties involved and more importantly, ...

The Australian consumer Act of 2010 provides for the protection of consumers in the entire of Australia. Parts of its provision are policies to govern the return of purchased goods to their sellers. Under Australian return policies, sellers have three options in case of a genuine and warranted return of goods. They can replace the returned product, refund for the product or provide repair to the returned product (Australian Competition & Consumer Commission, 2012). The Australian return policy provides the conditions to govern the returning of goods on both the seller and the buyer. Sellers are required under Australian law ...

Introduction

Revenue recognition is an accounting principle which stipulates the exact time on which revenues from an activity can be recognized in the financial statements of a company. According to this principle, the appropriate time for revenue recognition is when the service has been rendered, as opposed to when the revenue is collected from the client. Explained in practical terms, Trackon ltd, company that sells consumer goods and commits to a transaction in the last month of an accounting year, whereas the revenues are collected in the next accounting period, in the books of account Trackon ltd will record the income in ...