Essays on Repair Shop

The objective of this paper is to discuss the case of Midas Shop, a company that offers repair services to clients, majority of whom are owners of cars and other automotive vehicles. Focusing on the positive and negative impacts of the company’s operations, the author would make recommendations as to how the company’s operations can be maintained and improved. A typical Midas shop and the service center at a dealership such as Genoa Ford provide the same service, but are they really competitors? Each has adopted different strategies and tailored their operations to fit those strategies. Midas ...

Front stage

Customer Line of interaction Yes Customer service desk cc cc mt No

Line of visibility

No

Back stage

Technical team Yes Yes fp No

Line of internal interaction

Purchasing/ Parts department The illustration is the Service blue print of ETX Phone Repair shop located in Mount Pleasant. The main objective of drawing the blue print is to analyze the customer interaction at the shop, eliminate or minimize the failure points and improve the customer experience. The process begins when a customer experiences a problem with their phone. The customer walks into ETX Phone repair shop and is welcome at the Customer Service Front Desk. The customer explains the ...

Executive Summary

The aim of this project is to present a website proposal for a local small business by explaining that how a website can help a business in the attainment of its goals. The business that has been selected for the project is the “local computer repair shop”. The business model of the shop is B2C, and the internet business model that has been selected is advertising business model. The advantage of building website for the business is that it will serve the shop as marketing and selling point. Business can use the website for promotion of its services, attracting ...