Question 1: Client Request
The client, Patrick Delacroix, is the vice chair of the engineering department in Aerotech. He is requesting Cassandra Wilson, a consultant in the human resource domain to assist in solving two primary issues that are affecting the productivity of the engineering department. The two problems include teaching Todd the appropriate management skills required in Aerotech and educating the engineers concerning time prioritization and management (Case Study 2, 155). The problems are impacting the productivity and image of Aerotech Inc. which is not at its best at the moment.
Question 2: Presenting and Underlying Problems
Todd and his team do have a problem but also the ...