Like any other change process, the implementation of new technology will be faced with resistance. It is inevitable across the work environments that any intention to implement or introduce a change will have to be subjected to scrutiny and criticism which if not well managed will lead to poor results and losses will be incurred especially if the new systems are not utilized to meet the optimal expectations (Cresswell & Sheikh, 2013). The common practice across the work environments is that such resistance to change is generated by the feeling that the change process will significantly alter the status quo ...
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Differences between the way work was organized at TCS and at Scotchem
Total Customer Services (TCS) and Scotchem are two disparate organizations with different forms of work organization. TCS is an outsourcing firm dealing with outsourced housing operations while Scotchem is a networked organization which relies on its alliances with suppliers and customers in its chemical manufacturing business. The housing claim processing contract for TCS was seven years and this defined its work organization. The contact between the council and TCS comprised of council workers working on monitoring claims that would have been processed by TCS workers. It was the council which set up weekly targets that TCS had ...
EMPLOYMENT RELATIONSHIP AND STATE INVOLVEMENT
Employees and employers are parties which interact in a direct manner in the employment relationship. But there is also a third significant party that may not be involved directly and this is the state. The employees in Australia, just like in many other nations across the world, have had the need to be represented. Such representation comes in the form of labor unions. The employment relationship is currently in a changing process (ILO, 2006). It is imperative to understand the reasons for the state being interested in getting involved in the employment relations. This paper is going to focus on the issue ...