Assignment Executive Summary
Introduction Delivery of quality services is a priority in healthcare as excellence determines patient outcomes. Various factors affect quality service delivery in health facilities. Healthcare facilities employ the most competent healthcare professionals yet patients continue to receive poor quality services. The hospital setting is dynamic as different personnel are responsible for the patient’s well being. Proper communication structures between health professionals reduce chances of information misinterpretation or conveyance of erroneous information. Both medical and non-medical factors affect the quality of service. According to Hughes (2008), delivery of poor services occurs because of errors within the healthcare system. For ...