Findings
The jewelry store is a family business, and the head of the business is the son of the founder. Unlike his father who was a skilled jeweler, he was more of a salesperson. John managed to move the jewelry store to a higher end location which increased its profitability until the global economic crisis of 2008. Profits started going down, and when John lost a salesperson and a jeweler to other employers, he decided not to replace them. An employer should be able to offer a value proposition which will ensure that the employees remain loyal to the business ...